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3DR Terrible shipping

Posted by Brandon Schleicher on April 10, 2015 at 11:32am

Is 3DR notorious for having a terrible shipping process? I ordered an X8 on 3/30/15 and it still hasn't shipped. I've called them twice now. The first time I was told it would ship at latest Wednesday 4/8/15. Yesterday I called back and the response was "we're sorry, you just have to wait" until the rep saw my order date and mentioned he would try to get it moving along. 

I understand they are trying to release their new UAV and all, but this is unacceptable. The X8 was labeled in stock and it even says "Usually ships between 1-3 business days."  I'm very close to cancelling my order and going elsewhere. Anyone have this sort of experience with 3dr?

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Replies

  • Rob Valentine April 12, 2015 at 12:19am

    I have an IRIS+ on order. Was told it would ship Friday. It didn't. I expect calling Monday won't help, eh? Guess I just picked a bad time. Amazon Prime is now mocking me with in stock IRIS+'s. $50 cheaper, at that. Sigh... wonder if I should cancel.

    :)

    • Brandon Schleicher > Rob Valentine April 12, 2015 at 5:05pm

      Personally I would wait it out a bit. With the launch of their new UAV being tomorrow, their shipping will likely be back up and running at 110% and you should be at the top of the list. It doesn't hurt to give them a call. Their customer service ended on a positive note, and I wouldn't hesitate to order from them in the future. Like Mr. Graham said, it was probably a fluke and caused by inventory maintenance. 

  • Brandon Schleicher April 11, 2015 at 11:04pm
    I was contacted by a gentleman named Vu Tran the other day and he explained the inventory situation they are having/undergoing. I am happy to say the item shipped today and the problem has been resolved. After hearing their side of the story, it is clear they were trying to move my order along to the best of their abilities.

    Brandon
  • Erik Graham April 11, 2015 at 8:15am
    Nah. They are usually pretty good. You've just been unlucky.
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