Ok guys, with all the people waiting on APM2 and all the exciting new alpha and beta releases of APM firmware coming, I think many people are starting to chomp at their bits, a little.
To that end, I've opened up this discussion for all those with complaints. As I've joined the Dev Team, and not at a productive stage yet, I'll monitor this discussion, and relay things to the others on the Dev Team.
These could be both hardware or software, or just general rants and raves!
Hope everyone takes advantage of this! Maybe we'll all learn some things in the process.
Just wanted to add this response from Chris Anderson:
Please just contact firstname.lastname@example.org and inquire about the status of your order. They are not necessarily shipped in order. For example, the unsoldered ones are shipped first, because they're faster to put together. Then soldered with GPS, then soldered without GPS (or maybe those two in reverse order, I can't remember). There are approximately 50 going out each day and the team tells me that the backlog should be over by Mon/Tues of next week.
I agree, please use this discussion for Rants and Raves. Order issues should be directed to 3DR directly. I think you will get better response there.
See attached patent, and tests by JL Naudin...
It was patented 12 years ago now. Why hasn't any developed it into a product yet, I wonder.
Chris here with a couple quick responses:
1) DIY Drones is hosted on the Ning platform. It has the features Ning provides, no more or less. I can't create some new forum technology or "fix search". As Ning upgrades the platform, we all benefit, which happens quite frequently (although sometimes their upgrades are worse, as in the case of the HTML 5 chat, which broke the site until I disabled it). But there is no point in asking me to add or change the technology itself, since I don't control that. And please don't ask me to switch to some other platform, which would be an unbelievable amount of work.
2) We are always looking for more Moderators, who can help steer discussion and delete inappropriate stuff. We have about 50 moderators now, but only half of them are active. Please PM me if you'd like to join that group. Ning will soon be adding icons so that people will be able to publicly see who is a moderator and who isn't.
3) Part of being an open source project is that we encourage as much as possible to happen in the open. That means everything from suggestions and praise to complaints. The upside of that is that the project is very transparent, and the pressure of having our problems aired in public keeps us honest and attentive. The downside is that it's a bit chaotic and potentially scary to newcomers. In practice, this is mostly just an issue during new product/software releases, where there are inevitably some teething pains. After that, complaints and issue reports tend to fade back behind the more interesting and encouraging discussion that usually dominates this site.
3) As Ellison notes, there is a proper process for filing issue reports: the Issue Tracker. The developers do pay attention to that, and there is a formal process by which Issues are evaluated and responses are generated. People should really use that more.
Chris, thanks for the response. I understand you can't change your platform or fix this if it's a closed source and hosted solution.
I tried to open a ticket or change request with ning about the search problem but they don't sem to have a public issue tracker...
How about an official email to people awaiting pre-orders so we actually know whats going on.
I personally hate reading 80 pages of rumors to find out its all BS anyway when i call in.
I think that's great idea. But, I think when it comes to the order related issue, it may be better to contact the store directly. Although Jordi monitors his blog, this is a public forum. I would suggest that peopl anxious about their orders to contact email@example.com.
Great idea....so,can anbody tell me is it 100$ store bonus for waiting more than 8 weeks,real or rumor?
I would assume anything posted on the forum to be a rumour, regardless of who it's from (yes, even Jordi and Chris) until you get some kind of official notification from 3D Robotics.
One would assume that Jordi and Chris will think carefully before posting anything on this forum. Just save the message, and I'm sure you can hold them to their word on anything.
I wish the search would sort by date!. The information get outdated really quickly. Unfortunately, when we search something, we get mixed results. Hope NING would fix that soon. I don't think it is really a complicated fix, unless they are doing something on indexing. I have seen couple of people complain about that in the NING forums.
We do have a lot of wonderful stuff in DIYDrones already. I appreciate the effort by Chris et. al.
But you know, there are some stuff which can improve it further. For example polls. Being completely new to RC/Quad, I wished if I had seen quad configurations people use. The recent blog post from Chris about cheap quad setup is really nice for newbies like me. Wouldn't it be wonderful, If we had few polls about, what are the most common setups, Frames, ESCs, Props, Motors, etc..
If NING does not provide the above functionality, there are workarounds too. For example, we can provide a google form (of a spreadsheet) inside a blog post, to capture data from each participating member and populate a spreadsheet.. However, as I've seen in NING forums, adding google forms needs to be done by a moderator (iframe).
I would love to hear what others think on this.
Ruwan, why don't you add a discussion asking people to post pictures and specs for their quads? It would be a very good reference for everyone.