Ok guys, with all the people waiting on APM2 and all the exciting new alpha and beta releases of APM firmware coming, I think many people are starting to chomp at their bits, a little.
To that end, I've opened up this discussion for all those with complaints. As I've joined the Dev Team, and not at a productive stage yet, I'll monitor this discussion, and relay things to the others on the Dev Team.
These could be both hardware or software, or just general rants and raves!
Hope everyone takes advantage of this! Maybe we'll all learn some things in the process.
Just wanted to add this response from Chris Anderson:
Please just contact firstname.lastname@example.org and inquire about the status of your order. They are not necessarily shipped in order. For example, the unsoldered ones are shipped first, because they're faster to put together. Then soldered with GPS, then soldered without GPS (or maybe those two in reverse order, I can't remember). There are approximately 50 going out each day and the team tells me that the backlog should be over by Mon/Tues of next week.
I agree, please use this discussion for Rants and Raves. Order issues should be directed to 3DR directly. I think you will get better response there.
No, no! Don't continue to run it like that. The 5V on the APM doesn't have enough power to run a camera and transmitter. You'll burn out the regulator on the board. You need to use a separate battery. Are you sure the camera and transmitter are 5v, better check your specs. Most cameras and transmitters are running of 12v, so the 5v is not enough.
is this rant section just became technical support dedicated? (just me ranting!)
Hey Zac, better to open a new discussion in the "appropriate" forum. That way you might get more appropriate help and the bonus is that other users with same issues would be able faster to find the tread.
BTW you've seen these instruction right? http://code.google.com/p/arducam-osd/wiki/minimosd
Can you still pre-order the new board?
I tried adding it to my cart, no luck.
We're making the boards at 100 a day right now, but have a backlog of about 1,000, so we've paused ordering for a couple days while we catch up.
Thanks Chris. I will keep trying in a few days. I need to learn.
Fantastic idea. i am totally new in this quad/hex/octa/controllers game, and will need all help. Waiting for my preorder to reach home
Ive got a complaint...... when we call 3DR they lie to me about shipping and whats really going on. Can you explain that? I was clam cool and collected until I just hungup the phone (ordered Dec 6th.) I called 3DR to inquire about the status (I was told my apm2chip would ship today) and in a single conversation I was told the following.
1. We have it packaged and shipping today
2. You might not make the batch that gets sent out today.
3. Notes are saying we will ship them Monday but that might change
4. I was suppose to be in another shipment but missed it (what does this mean? I ordered back early DEC)
5. They only made 30 to ship out...... thought they were making 100 a day?
After mumbling and sounding very confused she started explaining to me how many people already have them and they were shipped in early Nov. I didn't call about what the status of other APM2's are.... im glad others have them that wont get my airplane in the sky. the numbers above don't match up..... how do you explain that other than UN-organization on 3dr's side?
How about some kind of real update as to what the heck is going on at 3dr...... ??? are we actually going to get APM2's? or is this just some kind of large sick joke. ive about had it with being told 300 diff stories and reading rumors someone with authority needs to step up and clarify some information.
im fine with waiting ..... just tell us some information that is real enough of the smoke n mirrors and blaming everyone else at some point you need to step up and take accountability for your actions even if you were put in a shitty situation by a vendor. (Still no official word to your users that inquired about some kind of compensation.)
Just my asshole opinion.
Hmm, sounds like you got a hold of someone on the phone who's not plugged into the supply chain. She should have just passed to someone who know what was going on. Maybe you can get her fired. ;-)
As for the compensation, and I don't in anyway speak for 3DR, but my reading of the responses from Jordi and Chris, seems to indicate that the $100 credit was pretty much official. I'm sure Chris and Jordi will re-confirm this.