Ok guys, with all the people waiting on APM2 and all the exciting new alpha and beta releases of APM firmware coming, I think many people are starting to chomp at their bits, a little.
To that end, I've opened up this discussion for all those with complaints. As I've joined the Dev Team, and not at a productive stage yet, I'll monitor this discussion, and relay things to the others on the Dev Team.
These could be both hardware or software, or just general rants and raves!
Hope everyone takes advantage of this! Maybe we'll all learn some things in the process.
Just wanted to add this response from Chris Anderson:
Please just contact email@example.com and inquire about the status of your order. They are not necessarily shipped in order. For example, the unsoldered ones are shipped first, because they're faster to put together. Then soldered with GPS, then soldered without GPS (or maybe those two in reverse order, I can't remember). There are approximately 50 going out each day and the team tells me that the backlog should be over by Mon/Tues of next week.
I agree, please use this discussion for Rants and Raves. Order issues should be directed to 3DR directly. I think you will get better response there.
Right in the product listing: "NOTE: Some assembly required!"
It's the third line. Pretty hard to miss.
Sorry mate - I suppose I just figured putting the LCD on was the limit of it...and as opposed to the images supplied for the APM Assembled and un-assembled, the Ardustation is only depicted as Fully built.
Oh dear - but further to this, I had two parts missing from the pack when it arrived, there are supposed to be 7 .1uf capacitors and 3 LEDs. I was only given 2 leds (red and green), and there were only 6 capacitors - and since they come in a strip, as a general practice I side-cut them from the strip, leaving a qtr inch part of their leads in the strip, which meant that once I was done I have a definate account that there were only 6 supplied (i.e. one wasn't floating around in the bag, or fallen ont he floor.)
Luckily I had a spare .1uf and although I didn't have a blue LED I did have similar super brights (although different polarity, but that's fine.)
All that aside construction was done and all works fine.
i think suggestions for further consideration is to also supply either some soft EPP backing for the LCD, or even some nylon spacers, once the LCD is firmly attached to the back of the main PCB there are quite a lot of closely spaced exposed contacts between PCB and LCD - even when using good quality soldering and good side-cutters.
Chris - apologies for somewhat thread-jacking, but I sent you a message on the forums concerning my above issue earlier today, and would appreciate it if you could get back to me once you've read it. Wasn't sure if it got lost in the millions of notifications you must receive.
I ranted the other day and so now I'll rave. My APM 2 was waiting for me when I arrived home Monday evening. It took me about 20 minutes to solder all the pins on. I then uploaded the firmware with the mission planner. I got a GPS lock from the MediaTek GPS in about a minute. I probably won't have time to hook it to the quad until this weekend but so far everything looks pretty good. One minor point, under guages, the VSI jumps from about negative .75 to plus .75. I'm not sure what is up with that yet.
I don't know if this is the right place for a customer service rant, but today I ran out of patience. I ordered a 3dr radio system in late November and received it shortly after. The air unit did not work from day one and I of course didn't have an ftdi cable which I ordered on Dec. The cable went on BO sometime after I ordered it and I didn't receive the cable until the 15th. Hooked the air unit and confirmed it was bad. Got an RMA and shipped the units back on the 21st of Dec. Due to holidays they didn't look at it until Jan 3. Confirmed it was bad. Shipped a new unit out Jan 4. I received the air and ground units today-Jan 8 and the final straw in my patience category went over the edge. They shipped an air and ground unit with only one antenna, so the unit is worthless to me until they find my antenna. This is going on 2 months now and the frustration is mounting. They said they will ship an antenna and I requested that it be shipped overnite, but I won't hold my breath on that. Ok, I'm done venting now and will take something for my nerves
Harley, sorry to hear that. I've asked the customer service team to look into this and get back to you ASAP.
I appreciate your attention to my problems and the package has been shipped today (economy FedEx) so I should have it in a few more days. Expedited shipping would have made me feel a little better.