3DRobotics temporarily stops shipments outside of US and Canada

Hi,

I have received the following email from 3DRobotics last night, my Iris quadocopter was already in France, at Fedex office for a delivery at home on monday. 3DRobotics say they cancel my order and will refund me, rhis mean they will ask Fedex to send back to product to the US, why such a decision for all customers ? Why cancelling a shipement when the parcel is nearly at your home ?

Here is the email I have received from 3DR

************************************************************************************************

Thanks for your order with 3DR. We're writing to let you know that, due to a temporary change in our shipping policies, we're unable to ship orders outside of the US and Canada. We'll be cancelling and refunding your order immediately. We're very sorry for the inconvenience, and we'll let you know when we can resume shipments to your country.

If you have any questions or would like to make modifications to your order, write to us at help@3drobotics.com or call our support line at +1 (858) 225-1414, Monday through Friday, 8 am to 5 pm PST.

Sincerely,

The 3DR Team
************************************************** *******************

Views: 50022

Reply to This

Replies to This Discussion

Tapio, the GGC block on loading software on non-3DR hardware was removed quite some time ago (and even that had only applied to Pixhawk clones, not APM clones, which were never checked). Any third-party Pixhawk board can work now.

About that deleted reply from well.. let he be anonymous. I dont want attack against of 3dr. It is great company and I still want wait some time if they get their business back to running (I prefer use their product). Clearly I had also old information of that DRM. And I know that all part of that project is GPL and I am free to build my own version if I like. Still it is not a point. 

My point is just that opensource community should not lead project to position where project is strongly depended company what stands in country what is very well known of this kind problems. I just say that community really needs another company to europe. It give faster delivery times to europe and better way to avoid brain farts of law makers. I am really happy if owners of 3DR can do that. But if it is too big personal risk to them (clearly there is things what they cannot even speak as public) then I just hope that some one else in community do that and try preserve fairness also for people of 3DR and all other who have contributed to this project. 

Yeah. They were loaded. That is weapon smuggling by ITAR standards. 

I take some umbrage to that statement.

While we ARE an equal opportunity distributor of Brain Farts, the US is NOT the sole source. :D The EU is just as full of brain farts as the US; though admittedly first and foremost among them is the fact that they actually listen to the US about ANY D@MNED THING.

Of course, if 3DR could get its product dispatched by our well-oiled International Brain Fart Deployment System, they'd never have another complaint about their deliveries... we're pretty good at getting them right where we want them right on time, if not ahead of schedule. ;)

and I've NEVER, EVER, heard of one of our Brain Farts being held up in Customs. :lol:

mnem

*Planning a pants-free day tomorrow*

No, they weren't. He SPECIFICALLY states no bullets. The actual magazines are a controlled item.

As to whether the TSA agents themselves were loaded... well, that's just a risk we all have to take, especially in Florida.

Paul

:rolleyes:

Lol...don't ship it via Switzerland...:-)

Actually, no, please do - would be good to have customs sit on someone else's parcels for 5 weeks for no reason then charge them for the privilege, instead of me...

:-)

"All your bases are belong to us"

Lets hope none of the letters Chris has got on this includes this statement...:-)

Held up in customs? Come to Switzerland - stuff disappears in there for up to 5 weeks, and they charge you for the privilege of opening up your package, and breaking it for you. They don't need brain farts to f* up your day - their criteria comes down to "auslander package with time sensitive delivery". A priority dispatch notice from Fedex/UPS is a guarantee it gets lost for weeks.

Euan,your problem is the same all around the World...from my experience most of problems coming from fast delivery service wants to charge you more..FedEx,DHL,UPS,TNT all send orders to customs first and will do anything to make customs tax as high as possible so they can take bigger % on sum of all expenses(they also charge customs tax on shipment price witch is against the law in EU if price of shipment is shown separated)...they also charge for opening and handling package,they also charge storage if you didn't pick it up same day...bla,bla,bla...sometimes delivery is late and than supplier from China wants to do u a favor and send it with fast delivery without prior notice...when I see somebody sent me something with FedEx or dhl hair on my head go up....

My solution for ordering is china EMS..it is as fast as any other(maybe they lose 1-2 day until its picked up) but 80% of the orders I did that way come to me as normal domestic express mail without even going to customs

+1 and I say that with personal experience.... http://diydrones.com/forum/topics/international-buyers-beware

>> My solution for ordering is china EMS.

This the worst solution for Germany, btw.

EMS stuff gets picked up by GDSK, which usually charge a 27€ fee on top + customs + sales tax.

I prefer DHL down here. Fedex is ok as well.

Not to mention, that even when the GGC block was in place, it was always possible to load the OS firmware on any clone Pixhawk anyway.  Not with one of the altered versions of Mission Planner either.  But using a tool that was available for years.

There was never any monopoly.

Reply to Discussion

RSS

© 2019   Created by Chris Anderson.   Powered by

Badges  |  Report an Issue  |  Terms of Service