3DRobotics temporarily stops shipments outside of US and Canada

Hi,

I have received the following email from 3DRobotics last night, my Iris quadocopter was already in France, at Fedex office for a delivery at home on monday. 3DRobotics say they cancel my order and will refund me, rhis mean they will ask Fedex to send back to product to the US, why such a decision for all customers ? Why cancelling a shipement when the parcel is nearly at your home ?

Here is the email I have received from 3DR

************************************************************************************************

Thanks for your order with 3DR. We're writing to let you know that, due to a temporary change in our shipping policies, we're unable to ship orders outside of the US and Canada. We'll be cancelling and refunding your order immediately. We're very sorry for the inconvenience, and we'll let you know when we can resume shipments to your country.

If you have any questions or would like to make modifications to your order, write to us at help@3drobotics.com or call our support line at +1 (858) 225-1414, Monday through Friday, 8 am to 5 pm PST.

Sincerely,

The 3DR Team
************************************************** *******************

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Really? We have not seen any power regulator problems with any of our builds or tests on these boards. 

We always attach a capacitor and power APM from power module or dedicated UBEC. 

any news?or pixhack wtf

Can't image how much longer 3DR can hold out with this. Takes cash flow to run a business and the global market seems like a sizable chunk of revenue. Hope the US authorities put things into perspective soon.

I dont KNOW the answer to this, but I doubt that the package will be returned.

The import duty will have been paid by Fedex and they will want that money back, and invoice to you will already have been created.

In law, once you give the package to the courier, the courier needs to take full responsibility for the completion of that delivery as a contract. Unless 3DR havent paid the bill, Fedex will deliver. Even then Fedex will probably give you the option of paying the charges to avoid shipping it back. (Unpaid bills often mean the package is opened and the contents sold to recover rather than return ship it)

We all get upset at couriers but they take their discipline seriously, I think you'll get the package on Monday

E

GOOD MORNING Ewen....what about you read the whole thread before you post your irrelevant opinion..!

its more serious than that....did you notice they try to introduce spying on where we fly?

http://www.travelbydrone.com/

No need to be a cock Emin

Regards


Ewen

Emin, that is user submitted data. :|

I've used both genuine and clones, no difference to me. Will buy Pixhawk once export issues are sorted (shipping to Europe).

See if someone can find the RN number for the PX4 pixhawk... You can find them...

did u noticed thread where all developers was delighted with that idea......

On behalf of all Europeans and other foreigners, the best news is allowed to deliver the 3DR again.

Next week will be shipped back according to a statement by Chris

Chris was a hard time!

best regards from Germany, Klaus

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