Hi everyone,

I need your help for my order from 3DR store.

I have ordered IRIS+ back in 19 May 2015.
It has passed for about a month now but it didn't even start to ship.

If I see the tracking information that they have given me, it just says "Label created".
When I called FedEx they said that they haven't received the package.
So I have created couple of tickets in 3DR site, and sent several emails complaining
about the delayed shipment, but they are not answering.

Anyone had similar experience?

If you did, how or to whom did you contact to solve the issue?

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Replies to This Discussion

Yup, they stole my $120 also. Bought video wires for gopro, batteries, arms for my iris...took my money and nothing, 45 says and counting. Wtf

Sorry to hear that. I've escalated to the head of customer service to resolve these ASAP. Please PM me with order numbers so I can make sure these get processed immediately.

Hi Eric,

I'm sorry for the delay.  I'm not sure what happened with your order, everything looks like it should have shipped.  We will ship your order today.

Hi Josh,

Can you send me an email at vu@3dr.com?  I'd like to investigate further about your situation.

I have I got an original iris tx died  immediately than I called 3dr was told it was not covered! so I purchased a taranis called 3dr for stup help  was asked about factory tx told them my story and was told it was covered got an order in for a new tx was told I would have it in 2 weeks now it has been months no reply from 3dr except that someone will get back to me in 1 to 3 days! I was told this 4 times now still  never got a reply back. I know that there busy with the solo release but what about us? there  first loyal customers?

Yes I have the same problems, ordered an iris + and some spare parts around May 20.
I sendet many emails without getting any response.
I have written with a guy from 3dr on facebook, he referred only to help@3dr.com who do not respond.
here on June 16, I got a reply to tickets, but he just write that he it forward it in the company and I have not heard any more.
It is enormously frustrating not to come in contact with the company, and it works very unprofessional if this is 3dr customer service so I can not believe that they live so long.
It seems that they have some good products, but what does it help when you can not get them. but the top is that you do not get any delivery date, and I get nervous they are cheating me, when you can not contact them.
Now I give them a few more days to answer me, and if it does not happen I will cancel the order and warn everyone against doing business with the company.

Hi David,

I'm sorry about all the confusion.  We changed controllers in the middle of your ticket (we had a bad batch and had to do some housekeeping to clear them)  Please check your email, I'll get this resolved for you today.

Hi Frank,

I'm sorry about that.  We'll reach out to you and see what's going on.

Vu Tran, Thank you very,very much!

Same story here. Ordered on 25 may. Something was backordered. (since there is no indication if a product is in stock you are ordering in the dark. Huge drawback for distributors). Created a ticket after about 2 weeks asking the to remove whatever was backordered so they could ship. No answer on that one. Called about a week ago and got information that everything is in stock.

It should not have to take a week to push an order through the logistics (if not everyone is busy assembling display stands to be able to fulfil 3DR's wet dream to have stuff at Best Buy of course.)

The only way i know to get any form of reliable contact with 3DR is by yelling on Vu on Facebook, but that is not the way it should work.

Please fix the supply chain for us little guys. Thanks

Same problem. Ordered  an Iris+ 17th of May. Received shipment one month later. The actual Fed ex was really fast, but until it went into shipping state, it took 3-4 weeks. I asked twice the support via email and honestly the replies were not helpful. They would not give me an estimated shipment date.

I guess currently there are too many orders to be processed? Maybe the Solo introduction?

However. Now all is here at my place. So all good.

They have, according to their support dept, a big shipping backlog out of their Otay Mesa warehouse in San Diego... the Solo is shipping ahead of just about anything else, unless its small stuff.

I received replacement parts about a month after order, and new parts about 5 days after order.  My replacement Iris+ will take nearly 7 weeks to return after I shipped the broken unit to them per their request.

The good news is that they ship from San Diego, not China.  Iris+ assembly is in Tijuana... so they can crank out volume as needed.... seemingly.


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