Alright, this time I'll try to whine and complain a little less, but I think this is it. After replacing gimbal after gimbal, broken arm after broken arm (are they always the blue ones that break?), watching my Iris drop dead from the sky time after time, I'm just ready to get out of this abusive expensive relationship.
I will give it just 1 more chance though.... and it hinges on how 3DR support will reply to my email I sent today. Will they blame the pilot, again? Or will they say "hey, you know what, you just might have a bad piece of hardware"
I took my Iris out to the park, wanting to practice some Follow Me paths while riding my bike. Well, I didn't even get to hop on my bike before the Iris crashed twice, both times killing power in the air.
The first crash was luckily only 3 feet off the ground, so it landed on all 4 legs. I flew it again, hovering around 4 - 5 feet for a minute or so just to see if it would kill again, nope, I landed it.
Maybe I'm arrogant, but this time I tried launching with the Tower app. Launched fine, and as it climbs to about 20 feet I realize if it falls from that height, it might do some damage, so I pressed "Land" on my phone, and the Land button must be 3DR for "kill power and dive" because that's what happened.
I wasn't so lucky this time, it took a nose dive breaking an arm and the gimbal. Fortunately THIS time my GoPro was not harmed.
If anybody wants to waste some time trying to investigate a problem I expect 3DR Support will blame on pilot error, here are my logs from today. But please, if you do find out what happened (other than it looks like you lost power here...), I would appreciate some feedback. It would be interesting to see if 3DR support has a different answer too.
Here is also the entire video, uncut from today, for your laughter.
Like I said, 3DR has 1 last chance to impress me. I've just received a bonus check from work for a couple thousand dollars, and I'm buying a new drone. 3DR Solo? DJI Phantom 4? Let's see how this support call turns out. Last time they offered me a 15% discount on an overpriced Tarot gimbal. No help with my crushed GoPro. Not even a constellation prize set of propellers.
You can use the mission planer app for down and analyze the log on location.
Again, an experienced operator wouldn't pop the drone up at full throttle after a power issue.
If you haven't noticed, the battery for Iris has relative low C rating that means it is not equiped to handle high amp demand.
BTW, if you don't want to deal with 3DR anymore, Phantom 3 standard is only $399 on ebay. It is a nice beginner quad. When you crash it it doesn't hurt as much as the $1400 P4.
FWIW I had to modify the APM firmware to output appropriate diagnostic information to prove to 3DR that my compass was defective. Yes, it irked me at the time but what I've subsequently come to realize is that there are a million ways that these devices can go wrong, there are a million stupid questions that people ask and you are paying not very much money for pretty sophisticated hardware. Put those all together and the odds are stacked against you unless you try and learn a bit more about how these things work, how they fail and what you can do about it.
If you want more of a turn key solution then go with DJI but the same considerations apply and you will get what you pay for.
You were fishing for "this was not my fault" . I don't think you will get it here nor from dji forum after you crash your p4 or p3.
No worries, you just bought the wrong thing for your application. And that may be partially 3DR's fault, since they advertise it as an "everybody" copter when really its best for a hobbyist who is interested in tinkering with it. I've been building my own copters long enough that if my Iris crashed, calling 3DR support would be the last thing on my mind.
My clients is industrial base. Legally, my obligation of the UAV ends after the acceptant test. That said, we are contantly helping my clients in operations, diagnostic and trouble shooting. Even with the best maintence and preventative procedures, crashes still happen. It is the risk of every machinery and human operations. That is where the risk management comes in.
If a client demands a 100% risk free UAV and not buy into the rsk management, we will tell the client look for other vendor.
I have seen this exact behavior before. Not on a Iris but on a friends custom build with a 4in1 esc. Replacing it will fix the problem. Hope this helps.
I understandyou want to blame the hardware, that is human nature.
good luck with your new choice. If you don't know how to analyse flight log, DJI has healthydrone website https://healthydrones.com/ that can. Also, there is an insurance program that let you avoid dealing with the support (but you still have to deal with the insurance).