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3D Robotics VP of Support


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San Diego


Activity Feed

Vu Tran commented on Chris Anderson's blog post New 3DR autopilot: Pixhawk Mini
"Hi Colin, I'll have a team member reach out to you today and work with you and your team.  "
Feb 9, 2017
Vu Tran replied to David Witten's discussion Can 3DR be trusted?
"Hi David,

I'm sorry for the confusion.  There was an issue with the payment.  I'm having our support supervisor personally reach out to you."
Dec 20, 2016
Vu Tran commented on Chris Anderson's blog post Biggest Solo software update ever: adds Rewind, Augmented Reality, Pano and more
"Hi Rob, we will be releasing Solo Android 2.4 in a few weeks. It will have the Zip, Pano, Return to Me, and Return and Hover. Unfortunately, we're not planning to have AR or Geofence, those features will only be on iOS. As always, all bugs and…"
Jun 20, 2016
Vu Tran replied to Mauricio's discussion Problems ordering from 3DR website
"Hi Mauricio,

Thanks for reporting this.  Our web team found a bug and will be pushing a fix within the hour. :)"
Nov 18, 2015
Vu Tran replied to Mauricio's discussion Problems ordering from 3DR website
"hi Chris, 

Can you send me your order number? I'll check on it and see what's up.  vu@3dr.com"
Nov 18, 2015
Vu Tran left a comment on 3DR SOLO
"@DG

How long did you wait?  Factory resets wouldn't fix that.  I'd love to walk you through the update.  We can reach out to you if you'd like.  Solo has improved by orders of magnitude from when we launched."
Nov 16, 2015
Vu Tran replied to Justin H.'s discussion FAA N Number, Notary clarification in IRIS
"Hi Justin,  I do not believe any of the other manufacturers will provide that document either.  I know there are other folks in the community that have gotten their exemptions with their IRIS+ and Solo so I'll defer to them to tell you how they got…"
Nov 11, 2015
Vu Tran left a comment on 3DR SOLO
"HI All,  We have been in discussions with DSLRPros for the past several weeks regarding their fulfillment issues with their preorders and have come to an agreement that it will be faster if you place your order directly with 3DR.  You'll be…"
Sep 26, 2015
Vu Tran replied to Eric Lee's discussion Anyone had problem ordering from 3DR store? in IRIS
"Hi,
I just checked your order and we had an item on backorder.  I was able to find it and your order will go out today.  Please let me know if there's anything else I can do!"
Aug 4, 2015
Vu Tran replied to Garrick Merrill's discussion Lack of replacement parts for 3DR vehicles
"hi Scott, 

Can you send me an email of your order number?  I'd like to follow up on it and make sure it gets out."
Jul 30, 2015
Vu Tran replied to Garrick Merrill's discussion Lack of replacement parts for 3DR vehicles
"Hi Nathaniel,

Yes, we are listening. We abide by all regulations and laws in all states that we do business in.

While we are having our share of support issues at the moment, not standing behind our products with spare parts isn't one of them. We…"
Jul 26, 2015
Vu Tran replied to Garrick Merrill's discussion Lack of replacement parts for 3DR vehicles
"Hi M.A.N,

Absolutely not.  The original post was from May of 2014, I'm not sure if Garrick was able to find a part or not.  But if you have a current need for a part, I can help find it for you."
Jul 25, 2015
Vu Tran replied to J Rose's discussion Over a month of waiting
"Hi J,

Can you send me your order number?  I'll check on it for you.  Please send it to vu@3dr.com"
Jul 25, 2015
Vu Tran replied to Eric Lee's discussion Anyone had problem ordering from 3DR store? in IRIS
"Hi Andy,

I'm sorry about that.  I checked my email and inbox but couldn't find any messages from you?  Chris did send me your note and I thought we had taken care of that.  PM'ing you to resolve!"
Jul 15, 2015
Vu Tran replied to Mark Parker's discussion Are you grounded for lack of parts? in 3DR SOLO
"Hi Mark,

I'm sorry about this.  We'll absolutely give you a full and complete refund.  I'll also arrange to have a motor shipped overnight to you today if you wish.  Please let me know what you'd like to do.  I've also sent you an email as well."
Jul 9, 2015
Vu Tran replied to Eric Lee's discussion Anyone had problem ordering from 3DR store? in IRIS
"Hi Dom,

We really do aim to please and I'm sorry we didn't deliver this time.  Please let me know if you have any other issues.  :)"
Jul 7, 2015
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