Replies to This Discussion

3D RoboticsPermalink Reply by Chris Anderson on August 8, 2012 at 6:09pm

Have you contacted tech support from the store you bought it from?

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Permalink Reply by Graham Miller on August 8, 2012 at 6:25pm

Hi Chris,

thanks for the quick reply, but I think unless you can assist me I wont get any joy from them ;-(

I got it from Cool Components on the 13/6/2012 and it has just been bench tested until now Chris powered only via usb, So I was Not aware of any problem until now and have spent the last 5hr trying to sort this and NO joy.

Please advise me on what to do?

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3D RoboticsPermalink Reply by Chris Anderson on August 8, 2012 at 6:37pm

I'm afraid I don't have any sway there. I can only help with stuff purchased directly from 3DR.

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Permalink Reply by Graham Miller on August 9, 2012 at 6:35am

Well Chris from what I was told if you or some one from 3drobotics advises Mat @ Cool Components they will replace the board NO PROBLEM to save me waiting for the board to be replaced or fixed...

as this is normally there policy with all there other company's to replace the item and send the defective one back to the manufacture so the customer is not waiting for the item.

So I would be very grateful if someone would contact him and say that this is ok and then credit them for the broken board when they return it!!

I just want to fly it!!!

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Permalink Reply by Graham Miller on August 8, 2012 at 6:37pm

part of there terms that I have just found!!!

What is unaffected? If you hooked it to power, you affected it. To be clear, this includes items that have been soldered to, or have had their firmware changed. Because of the nature of the products we deal with (prototyping electronic tools) we cannot allow returns of items that have been programmed, powered up, or otherwise changed post shipment from our warehouse.

 

 

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3D RoboticsPermalink Reply by Chris Anderson on August 8, 2012 at 6:40pm

Maybe try the alternative ways of power the board here..

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Permalink Reply by Graham Miller on August 8, 2012 at 6:45pm

Hi Chris,

NOT exactly the answer I was looking for :-( its a new board and never been on a frame, I have just bought the new 3DR GPS for it and have 433 radio's on there way from the USA!!!

So not a happy chappy at this moment in time!!

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Permalink Reply by Anthonio Chicago on August 9, 2012 at 6:10am

Same problem here - can't power APM2 board over it's output rail.

Bought it second hand last week. Don't know what the former owner did to it. He said it has been only connected via USB to the PC before, nothing more.

The board gets it power from the receiver that has a receiver battery attached and is connected to the pins on input side of the board.

What bothers me is that I've still jumper JP1 closed/set (on) but in accordance to the above manual page "Alternative ways to power your board" the board should in that case get it's power from the output side (only?). Am I wrong here?

Graham Miller on August 8, 2012 at 6:06pm

If I power from the receiver end the board powers up, it will arm and motors power up but at 3/4 throttle

Did you calibrate your radio in MissionPlanner?

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Permalink Reply by Graham Miller on August 9, 2012 at 6:19am

Well after intensive testing with Mat @ Cool Components today (Great Guy) we have now found the problem to be the diode beside the JP1 is faulty SO this means that the board was faulty from the start. They are willing to replace the board for me but need Chris to OK this??

AS a co founder of 3drobotics and founder of DiyDrones I don't see why this should be an issue? as if not I will have to send this back to 3drobotics in the USA, "Who I never bought this from" to get this fixed or replaced!!

Chris I have messaged you with the test results from today and you can confirm these with Mat at Cool Components if needed. Please allow them to replace the board so I can get flying as this would only take a few days rather than weeks :-(

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Permalink Reply by Graham Miller on August 9, 2012 at 6:29am

HI yes I did calibrate in the mission planner :-)

Test the voltage coming out of the outside pin JP1 and it should be 5v or there about with the jumper on, MINE read's 1.33v as mine is broken :-(

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Permalink Reply by Darren Stan Oakley on August 9, 2012 at 10:05am

Doesn't sound good if your only getting that voltage. It should be the same as its comming in (5v). I would say theres something amiss with the board too.
I had issues with Cool Components once and they said the same thing. It's not good if you haven't even used it.
Hope you get it sorted soon mate. There a good bunch so I am sure you will get the support you need.

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Permalink Reply by Graham Miller on August 9, 2012 at 10:17am

Hi Darren,

Thanks for your input, I have nothing but praise for Cool Components in the UK as Mat there was a great help to me today in trying to get this rectified but its a damaged Diode So they cant repair its as Its not down to them.

I believe this matter is now going to be resolved ;-)

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