An email I just sent following a phone call from UPS saying "They have launched an investigation":

So, Nitroplanes as well as UPS stand around and point fingers at each other... I'm out $132 dollars or so, and still don't have my plane (the Hawk Sky)... 

How many crappy companies are floating around in this industry?  I just went through something similiar with a china shipper who couldnt figure out how to mail a skywalker to a US address.

------------------------------------------------------

Look, this is ridiculous.

The item was ordered on the third, I still havent received it... from what I
can see you've put very little effort into addressing the matter, and I just
got a phone call from UPS saying they were investigating the matter.

Today is April 16th. It was a $100.00 purchase, and $31.xx of overpriced
shipping for a box that ways about one lb.

Your company should of shipped a replacement item as soon as there was a
problem and then dealt with UPS, not left the customer hanging.

James Pollock
Bulldog Investigatons
Narrows VA


--------------------------------------------------
From: a>support@nitroplanes.com>
Sent: Thursday, April 12, 2012 6:54 PM
To: a>james@bulldogpi.net>
Subject: NitroPlanes Order

> Dear Customer,
>
>
> This email is regarding NitroPlanes order number
> yhst-17210252890263-265258.
>
> We are located in California. So the "Last Location" shows it's at the
> Baldwin Park, CA, which is the location of closest UPS processing center
> to us. If you check "To:" shipping information, the shipment is still
> going to "NARROWS, VA, US".
>
> http://wwwapps.ups.com/WebTracking/processInputRequest?HTMLVersion=...
>
> Best Regards,
> NitroPlanes
>
>
>
>
>
>
>
> -----
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2012.0.1913 / Virus Database: 2411/4932 - Release Date: 04/12/12
>
>