What kind of store are you guys running?
This has been the worst experience I have ever had trying to buy something. I ordered an ArduCopter and you guys send me an email wanting a picture of my credit card or a screen cap of my bank account. What king of crap is that? So I reply to the email saying just cancel and I'll reorder using paypal but the email was rejected (see below). So I call the number and ask him to cancel the order to free up the pending transaction so I can re-order and it's still pending. Jeesh you guys what's up with all the hassle? A picture of my card? A screen cap of my account? If I were a thief I could easily fake that up with Photoshop.
Please just cancel my order as well as my membership in this board.
Failure Notice
Sorry, we were unable to deliver your message to the following address.
<sales@3drobotics.com>:
No MX or A records for 3drobotics.com
--- Below this line is a copy of the message.
Received: from [98.139.212.147] by nm37.bullet.mail.bf1.yahoo.com with NNFMP; 10 Sep 2012 18:10:35 -0000
Received: from [98.139.213.15] by tm4.bullet.mail.bf1.yahoo.com with NNFMP; 10 Sep 2012 18:10:35 -0000
Received: from [127.0.0.1] by smtp115.mail.bf1.yahoo.com with NNFMP; 10 Sep 2012 18:10:35 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=att.net; s=s1024; t=1347300635; bh=zSytAJtYdIve8MlqLwkWUEwE46K+fTxl1ybptKmRkUk=; h=X-Yahoo-Newman-Id:X-Yahoo-Newman-Property:X-YMail-OSG:X-Yahoo-
Replies to This Discussion
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Permalink Reply by Peter Chaffe on -
Gustav, I wasn't talking about shipping time!
Only takes seconds to answer an email!
If your connected then location doesn't enter into it!
You would expect 1st world companies to have 1st world customer care!
btw. Money taken instantly online... no delay there!
Anyway, don't want to escalate this!
Peter
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Permalink Reply by Gustav Kuhn on -
Wasn't talking about shipping time either.........
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3D RoboticsPermalink Reply by Craig Elder on -
What are your ticket numbers?
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Permalink Reply by Peter Chaffe on
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Craig, There are no ticket numbers!
Both emails to the help desk returned:
Thank you for contacting the 3D Robotics Help Desk. We've received your request and will get back to you with a response as quickly as possible.
Cheers,
The 3D Robotics Support Team
My emails were sent to sales@3drobotics.com
at:
13/09/2012 08:56
&
15/09/2012 08:58
Most recent purchase: order number is 30723, placed 09/13/2012 at 12:26AM.
In the comments section of that order was a brief message regarding the defective goods
A more detailed description was in the two emails.
Thanks for looking into it!
Peter
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3D RoboticsPermalink Reply by Craig Elder on -
You have a reply now on your post
http://diydrones.com/forum/topics/new-3dr-radio-connection-problems...
as well as a reply back from the help desk. I deleted your query to sales so there is only one ticket in the system.
Please follow those instructions for troubleshooting.
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Permalink Reply by Peter Chaffe on
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Thanks Craig, will answer via your email to me, and on the 3DR thread, thanks for dealing with this!
Peter
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Permalink Reply by Steven G on
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All,
This thread heading seemed appropriate for my beef. Please read on...
I've had more than my fair share of bad experiences with 3DR but have tried to keep them internal. However, the last straw just occurred. After having to get my APM 2.5 replaced because of a missing pull up resistor on Ch1, I thoroughly tested my less than 2 month old, never been flown, APM 2.0. I found that the current sensor was not working correctly. So after much ado, 3DR issued me a RMA to return it. Sure enough, the ADC or trace was bad. Soooo
3DR said they would replace it with a brand new APM2.5 (I can post email from Carmen for any non-believers) I thought that was great and a nice gesture on the part of 3DR. That is, until I just now, when I opened the box. There was an unassembled APM 2.0 with no pins, connectors and missing the flash sub-assy!!! (See photo below, that's the entire contents of the box) So now I have a useless object that is too light to even be a good paper weight. If you knew all the effort to even get this far, you would feel my pain, if you don't already. Thanks for reading.
Regards,
Steven
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3D RoboticsPermalink Reply by Lorenzo@StoreDIYDrones on -
Hi Steve,
Sorry for the mix up and inconvenience caused by this issue. We've already sent out another board (this time a real APM 2.5 board) to you. This board was sent by mistake and we did not mean to mislead you in any way. This was just an unfortunate mistake with regards to your order.
Please let me know if you need help with anything else.
Thanks!
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Permalink Reply by Eagle on
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Why not send Steve another one so he can have a spare APM2.5? I think he deserve it.
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3D RoboticsPermalink Reply by Craig Elder on -
He's already going to have a spare APM 2.0.
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3D RoboticsPermalink Reply by Craig Elder on -
what's that mean?
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