3D Robotics Tech Support
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Latest Activity

Steven Lutz left a comment for 3D Robotics Tech Support
"I am having an error that comes up when trying to reset to default, and load settings, with the 3dr telemetry set.  I tried bootloading the firmware, and still get the error.  The error reads Failed to enter Command Mode.  I am at a…"
Mar 27
Raphael Diaz left a comment for 3D Robotics Tech Support
"I am having the "Cant detect APM version. Please check your cabling" problem. when i connect the USB it shows up in my device manager as "USB Serial port (COM5)" with "set RTS on close" ticked. the LEDS both blue and…"
Sep 28, 2012
Steve Cremer left a comment for 3D Robotics Tech Support
"Chris, Ive now tried another computer running windows xp as well as one running windows 7 - neither works.  I havent tried a new USB cable yet, but the cable does power the imu (blue light comes on) and apm (red light comes on).  I get a…"
Sep 5, 2012

3D Robotics
Chris Anderson left a comment for 3D Robotics Tech Support
"Steve, can you reload the APM 1 firmware (ArduCopter or ArduPlane)? If not, I would suggest finding another PC to try on (also try another USB cable). "
Sep 5, 2012
Steve Cremer left a comment for 3D Robotics Tech Support
"Hi Chris.  Thanks for the response.  Ive tried the troubleshooting section without success.  Now Im having a problem even getting the mission planner to connect to the APM.  Ive reinstalled my usb drivers, Im on com3 at 115200…"
Sep 5, 2012

3D Robotics
Chris Anderson left a comment for 3D Robotics Tech Support
"Steve: Have you tried the Troubleshooting Section?"
Sep 3, 2012
Steve Cremer left a comment for 3D Robotics Tech Support
"Hi - Im having a problem configuring my radio with the Mavlink software and Im trying to figure out if it has to do with the APM1 vs. the radio or Mavlink software.  I have a Spektrum Dx8 radio/receiver.  The radio is properly bound to the…"
Sep 3, 2012
Brandon Smith left a comment for 3D Robotics Tech Support
"We have a 3DR air module that gets extremely hot very quickly (within a few seconds) after plugging it up to an APM 2.0.  Is this normal?  If not, is there any guess to why it is getting so hot?"
Jul 3, 2012
3D Robotics Tech Support replied to Nguyen Ha Minh's discussion Any one know how to request for a RMA?
"Hi Ha, Our service was slow last week with the APM2 and 3DR radio production, but emails should be answered promptly again now. Sorry for the delay; it does sound like a hardware problem with the diode. Please check your email for an RMA…"
Apr 26, 2012
3D Robotics Tech Support commented on Sam Kelly's blog post Remzibi OSD now in stock at the DIY Drones store
"The DIY Drones version firmware is now posted in the product description here."
Mar 21, 2012
3D Robotics Tech Support replied to John Schweitzer's discussion Bricked 3DR Remzibi?
"Hi John, It's normal for the Remzibi OSD 3DR to get pretty hot since the MAX7456 chip operates at a high temperature. If you feel another part of the board heating up though, it could be a problem. the firmware is now available in the product…"
Mar 21, 2012
3D Robotics Tech Support replied to Dale's discussion Removing apm 2.0 shield
"Hi Dale, If you need more information about the connector, please contact tech support at help@3drobotics.com"
Jan 31, 2012
3D Robotics Tech Support replied to Flyboy_____'s discussion PPM converter
"Hello, Unfortunately, the 328P chip on the PPM encoder is only flashed with the firmware and not the Arduino bootloader here at the store. If you would like to send the board back to the store, we can flash the latest firmware for you here, but…"
Jan 31, 2012
3D Robotics Tech Support replied to jyro's discussion Short (34 ohms) between power rails?
"Hello, Measuring the resistance across 5V and GND on several pins for one of our ArduIMU's here at the store, the resistance is hundreds of kilo ohms. It could be a faulty capacitor on your board, shorting but not fully. If you have something…"
Jan 30, 2012
3D Robotics Tech Support replied to Damian ONeill's discussion APM 1 magnetometer "Bad Compass"
"Hi Damian, To make sure I understood correctly, are the burned pads on the oilpan and not the magnetometer? The molex connector on the oilpan labeled "No GPS!" can be used for mounting the Magnetometer externally. You can see how to do…"
Jan 30, 2012
3D Robotics Tech Support replied to peter's discussion problem connecting to APM
"Hi Peter, Are you using the latest APM firmware and Mission Planner? "
Jan 30, 2012

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3D Robotics Tech Support
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Comment Wall (8 comments)

At 12:47pm on July 3, 2012, Brandon Smith said…

We have a 3DR air module that gets extremely hot very quickly (within a few seconds) after plugging it up to an APM 2.0.  Is this normal?  If not, is there any guess to why it is getting so hot?

At 7:45pm on September 3, 2012, Steve Cremer said…

Hi - Im having a problem configuring my radio with the Mavlink software and Im trying to figure out if it has to do with the APM1 vs. the radio or Mavlink software.  I have a Spektrum Dx8 radio/receiver.  The radio is properly bound to the receiver and I can move servos connected to the receiver but when I try to configure the radio with the Mavlink software, the green bars do not move. They did work once but it was intermittent.  All my solder joints look to be OK as best I can tell.  I havent found much in the discussion groups to help.  Is it possible to send my APM/PDB in to see if anything is wrong with them?

Thanks,

Steve Cremer

At 8:59pm on September 3, 2012,
3D Robotics
Chris Anderson
said…

Steve: Have you tried the Troubleshooting Section?

At 12:10pm on September 5, 2012, Steve Cremer said…

Hi Chris.  Thanks for the response.  Ive tried the troubleshooting section without success.  Now Im having a problem even getting the mission planner to connect to the APM.  Ive reinstalled my usb drivers, Im on com3 at 115200 baud; reinstalled mission planner software.  Im using a PC running windows XP.  I dont have access to a windows 7 machine.  Ive got windows 8 preview on a desktop PC but I cant get that to work either.  Ive got only a solid blue light on the APM.  I no longer have all the flashing lights I used to see.  

Steve

At 12:17pm on September 5, 2012,
3D Robotics
Chris Anderson
said…

Steve, can you reload the APM 1 firmware (ArduCopter or ArduPlane)? If not, I would suggest finding another PC to try on (also try another USB cable). 

At 6:09pm on September 5, 2012, Steve Cremer said…

Chris, Ive now tried another computer running windows xp as well as one running windows 7 - neither works.  I havent tried a new USB cable yet, but the cable does power the imu (blue light comes on) and apm (red light comes on).  I get a brief flash from the tx/rx amber lights on the imu when I plug in the usb cable and I get the  blinking blue light on the gps, but I dont get any activity now on the A,B, or C lights.  I cant reload the firmware.  When I try, it times out and says to check my cabling.  By the way, if I order an APM2, does that also come with a new imu?  My soldering appears to be OK to me but Im not very experienced with soldering so its possible I messed something up.  Its strange though that this apm/imu used to work.  Thanks again.

Steve

At 5:50am on September 28, 2012, Raphael Diaz said…

I am having the "Cant detect APM version. Please check your cabling" problem.

when i connect the USB it shows up in my device manager as "USB Serial port (COM5)" with "set RTS on close" ticked. the LEDS both blue and red come on and the rx / tx lights flash once. when i use the mission planner to upload firmware the TX light flashes rapidly then blinks every few seconds them comes back with "Cant detect APM version. Check your cabling." When i try to "Connect" it times out. when i try to upload any code using the Arduino IDE it just stays on :Uploading" for a long time then times out (the TX light flashes every few seconds).

I have checked all of my soldered joints and re-flowed them (3 times)

tried a different USB cable

updated my .net Framework (win 7 64 bit)

tried a different computer (win vista 64, ubuntu 10 lucid 64)

tried uploading with my radio equipment attached

tried both CLI switch positions

what am i missing?

At 3:40pm on March 27, 2013, Steven Lutz said…

I am having an error that comes up when trying to reset to default, and load settings, with the 3dr telemetry set.  I tried bootloading the firmware, and still get the error.  The error reads Failed to enter Command Mode.  I am at a stand still on things to try.

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