I'm usually pretty patient but this is going on ridiculous. How on earth does anyone get hold of 3DR customer support besides trying to contact someone in upper management like Mr Tran or the CEO himself?
I don't live in the USA and I've been trying to call over the past 2 days to no avail. Is the phone line even connected? Even if I do eventually get through it gets cut off after a few rings. I wouldn't be so annoyed if it was a local call for me but calling international is a different story.
All I am trying to do is check on the status of my order which has been on backorder (even after I double checked that all the items I needed were in stock before purchasing as I needed them fairly quickly) as well as requesting for a few items be added to my exisitng order since it doesn't look like it's going anywhere anytime soon.
Really wish I didn't have to resort to posting this in order to get someones attention but no replies from support and a phone line that doesn't work half the time is far from the world class support that is advertised on the support page.
Hope someone from 3DR can contact me here to get things sorted out. Thanks in advance.