I think it's time to speak out aloud what hopefully others are already thinking: 3DR you need to recall your product IRIS!
Over the last couple of weeks multiple buyers of IRIS have stumbled over major issues that caused parts of their IRIS to fail, which resulted in crashes and substantial damage.
These issues are:
- Screws for mounting the motor to the frame are too short.
- Power module failure on ESX board.
I'm not even mentioning issues where your QA department failed and sent out kits with missing screws.
Again, both issues have caused various IRIS quads to crash and get damaged substantially.
Yes, we all will admit that 3DR has been very generous in getting Quads of some of these folks fixed. And 3DR is also providing replacement screws free of charge when support is contacted. But this is not enough!
3DR, you need to reach out to your customers and inform them proactively about the mentioned issues and come up with a plan to ensure that your customer's device can be returned into a state that it is safe to operate (That's what a recall is). You can't expect us to be your beta testers and monitor these forums 24x7, hoping that someone else will hit a catastrophic bug before myself!
In the case of the motor mounting screws you could start by telling customers that they need M3x10 screws and that one needs to use red loctite with it. Once I had that information I was able to go to the local hardware store and get the stuff myself for a few dollars.
By keeping quiet about these issues you're making things worse! While it's possible for the majority of us to fix these issues for a few cents or dollars, we are kept in the dark causing major damage to our quads.
Do the right thing and start proactively communicating with your customers. Get started now by telling us what to do with the Power Module failure issue.