Can't detect AMP firmware.

Just got my board back as was faulty from new and now it does install via USB so I have it connected to my computer. The problem now is when I try and load the arducopter firmware as instructed in the manual, it says can't detect firmware and to check my cable. I have swapped cables and made sure computer and AMP are on the same baud rate 115000 I also select the correct com port in the top menu. Have even tried renaming the com port as advised in another thread.Please can anyone help as I am beginning to run out of ideas and think the board had more than one problem.

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