I was hoping that my first post here would concern something less down to earth... But I'm facing a problem with a certain web shop so I thought I'd ask people who are more experienced in buying stuff over the Internet.
I placed two orders in two web shops, one of them being Drotek.fr and I think I'd rather not disclose the other one for now - don't want to spoil their reputation yet.
Drotek performed flawlessly, processed the order the day after I paid it, and sent the tracking number the same day (Thank you, French gentlemen!). Drotek was also very responsive to my e-mail requests.
The other one has been keeping me in darkness about the fate of my order since five days that I paid it. I'm afraid it's a little too long for the track number to arrive. So I went ahead and mailed them asking about it.. And get no reply for two days. Well, I just don't feel like I could afford throwing 100$ out of the window...
So my question is: is this a normal situation, do I have to worry and how long a delay had you experienced between paying and receiving the track number? Is this a shop's fault or the shipper's (it's EU signed post with tracking number)?
P.S. The shop I'm talking about seems to be well established since it has a blog here on DIYD.