New Pixhawk: 80% packet loss even over USB

I am having a hell of a time getting even initial setup complete with my brand new Pixhawk.

I have noticed that the connection via my 3DR radios was being reported as 20% "Quality" (80% packet loss). I plugged in directly to the Pixhawk via USB to try that out instead, and I am STILL seeing 20% quality.

I have flashed the firmware, even gone back one version, and reset all settings. Still the same thing happening.

I am going out of my mind here!

Is there any more information I could provide or processes I should attempt to try to get this solved?

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