A copy of email correspondence between myself and Nitroplanes:
Now I'm ticked. After all this garbage I had to go through with the credit
card billing address versus mailing address issue, somehow someway you
shipped my order to California. Further, no one ever followed up to see if
I actually got it. I also can't reach anyone on your phone number provided
in the email below.
You have until Monday morning to contact me and resolve this problem. After
that, not only will I contact my credit card company and do a chargeback, I
will address the whole scenario on my blog (www.bulldogpi.net) which has an
average of 60 hits per day, as well as discussing the matter on
DIYdrones.com, rcgroups.com, and where-ever else I can think of.
James Pollock
Bulldog Investigations
540-922-3896
--------------------------------------------------
From: a>verification@nitroplanes.com>
Sent: Monday, April 02, 2012 7:22 PM
To: a>james@bulldogpi.net>
Subject: NitroPlanes Order Address Confirmation Request
> Dear Customer,
>
> This email is concerning your NitroPlanes order number
> yhst-17210252890263-265258. The order is currently on hold
> because the billing address you have provided does not match
> the one from your credit card. Please provide us with the valid
> billing address. In addition, we need the 800 customer service
> number from the back of the credit card to verify the address.
>
> Once we receive your information we will email you within
> 2 business days with our decision. Be assured that all
> information you provide will be treated as strictly confidential
> and used only in relation to verifying this order. If we
> do not receive this information, your order will be placed
> on hold, and will subsequently be cancelled after 10 business days.
>
> It is our goal to avoid any problems, and to continue to conduct
> business with you. Therefore it is important that we receive
> this information. Should you have any questions or concerns,
> please call us at (626)968-9860 Monday to Friday 9am to 7pm PST,
> or email us at verification@nitroplanes.com.
>
>
> Best Regards,
> NitroPlanes
>
Replies