No connection error trying to update firmware

Been trying to update the firmware of my brand new apm 2.6 unit. I keep getting a no connection error after reading the hex while trying to update my firmware. I tried using flip to update the chip firmware and that seemed successful. Any ideas why I keep getting the no connection error? I have tried multiple machines, apm planner and mission planner, multiple usb cables, always get the same result. 

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  • After failing to upload firmware it goes on to install mavlink and then run through the initial setup. When it comes to calibrating the gyro/accels it skips through all the different quad position pictures very fast then says calibration failed. Does this make sense with the firmware issue? When I go to terminal and press connect it just displays a string of random looking text/characters. Which also doesn't seem correct. Thoughts?

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