no connection to apm 2.6

No heartbeat, no A, B, C lights, the port is being recognized. Reset doesn't do anything. This a brand new board that hasn't been connected via battery. It just hasn't worked from the beginning. I even took it apart to look at all the components and nothing is out of place or damaged. I have two other apm's and never had this issue. Should I send it back? Thank you

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