Poor Service by 3DR

Hi I had a similar problem. Sadly my drone flew away.

On the first attempt to fly the drone it operated somewhat normal but then suddenly took off into the air hovered for a while and stopped responding to the controller. After a few seconds it  flew away very quickly. Any attempt to stop this action by the controller was off no use as the drone did not respond to the controller.Here is a video of piece of the first flight, https://www.youtube.com/watch?v=1tvQV5ePGxg 

I tried resolving the matter with the company 3DR Robotics but I do not feel the matter was properly dealt with and they cannot properly explain why the Drone stopped responding to the controller.

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