Solo & Gimbal replaced multiple times.

I am wondering if other people are having the same issue.
I have had Solo & Gimbal replaced multiple times now and the same problems keep coming up:
1. Solo #1  - Would not do level calibration. Would get to the last screen in level calibration and go nowhere. Took back to retailer and they replaced Solo.
2. Solo #2 and Gimbal #1 - Gimbal was getting really hot. So hot that I actually burnt my thumb. It was also freezing up my GP4B requiring it be removed from gimbal and battery taken out to reset. This was the best gimbal so far that at least it was centred and was working fine with both GP3B and GP4B. I made contact with 3DR tech support via email and after corresponding with them for a week they finally gave me an RA# to return to retailer. Took back to retailer and they replaced both Solo & Gimbal. When at retailer they told me they had been instructed from 3DR that now they would not accept a return without an RA#. Lucky I had one otherwise it was going to get messy!
3. Solo #3 and Gimbal #2 - Gimbal was not centering after initilaztion. Would move to the right by about 5 degrees. Yes I have done the stick, level and compass calibration. Contact 3DR tech support via email wait 36hrs with no reply so contact them via phone from Australia, receiver RA# to have replaced. Took back to retailer and they replaced both Solo & Gimbal.
3. Solo #4 and Gimbal #3 - Gimbal again was not centering after initilaztion. Would move to the right by about 5 degrees. Yes I have done the stick, level and compass calibration. Freezing up my GP4B requiring it be removed from gimbal and battery taken out to reset. Have not yet taken back to retailer. I am considering my options and are now leaning towards asking for a full refund.
And before you ask the gimbal is installed correctly and the HDMI & control cable are not hindering movement of the gimbal. I have now removed and reinstalled the gimbal many, many times with different positions for the HDMI and control cables. Have removed the battery tray and made sure they are allowing the gimbal free movement.
I would like to say that the retailer I made the purchase from here in Australia, Harvey Norman have been great about every return and have replaced with no questions asked. But now require an RA# from 3DR for each return (getting this RA# from 3DR is painful and takes far to long). It doesn't help with the embarrassment I feel every time I walk back into the store, but they have been willing to help each and every time.
I really want this to work! I have now spent an entire week of my holidays stuffing around with Solo and I'm now losing my patience. 3DR have promised so much but are failing to deliver on their promises as far as I am concerned. I was blown away with the marketing of Solo, the videos and everything else they have shown. I'm now finding it hard to be happy with my purchase and feel like I am wasting a lot of time and money. 
I am hoping some other people in the community are also experiencing the same problems but haven't been concerned or had the time to post a lengthy forum thread. I would love to hear from you.

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Replies

  • Hello I am having sorta the same issues. Were you able to resolve this?
    -Thanks
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