Any one know how to request for a RMA?

Hi guys, any one know how to request for a RMA rather than by writing to help@3drobotics.com? I wrote to them a while ago hoping for a solution for the following problem but they are not responding. Cheers.

Hi 3DR

I have a few problem w APM 2.0. Suddenly I cannot power APM 2.0 with 5v from ESC. Jumper is in place. After that I cannot boot with SDcard. Only by removing it I then can boot normally. Also n ow GPS doesnt see any satellite if board is powered from input rail but can lock with 9 to 11 sats if USB is plugged in to provide 5v ( same exact spot)
I ve tried to erase EEPROM from CLI, same thing.
Please advise for any other solution I can try. FYI with the SD card removed, APM2 flies my Sky walker in STAB mode just fine. No GPS lock so I could not try Loiter and RTL. Thank you very much.
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  • Hi Ha,

    Our service was slow last week with the APM2 and 3DR radio production, but emails should be answered promptly again now. Sorry for the delay; it does sound like a hardware problem with the diode. Please check your email for an RMA number.

    Regards,

    3D Robotics Tech Support

  • You could try the proper email address....

    sales@3drobotics.com


    They wrote me back by the morning when I asked a late night question about an order.  Pretty decent service IME.

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