"Hi Ha,
Our service was slow last week with the APM2 and 3DR radio production, but emails should be answered promptly again now. Sorry for the delay; it does sound like a hardware problem with the diode. Please check your email for an RMA number.…"

"Hi John,
It's normal for the Remzibi OSD 3DR to get pretty hot since the MAX7456 chip operates at a high temperature. The firmware is now available in the product description too. We will be updating the manual to include a note about the firmware…"

"Hello,
Measuring the resistance across 5V and GND on several pins for one of our ArduIMU's here at the store, the resistance is hundreds of kilo ohms. It could be a faulty capacitor on your board, shorting but not fully. If you have something with a…"

"Hi Damian,
To make sure I understood correctly, are the burned pads on the oilpan and not the magnetometer? The molex connector on the oilpan labeled "No GPS!" can be used for mounting the Magnetometer externally. You can see how to do this here in…"

"Hi Peter,
Which firmware are you using?
This could be a hardware problem; does the CLI switch look well soldered onto the board? Does the board reset when you hit the switch?"

"Unfortunately, the SW2 switch is not available through the DIY Drones store. The Eagle files available online are current."

"Hello, if you purchased your PPM encoder from the DIY Drones store, it should come programmed with the latest firmware. If you would like to change the firmware, you will need a programmer, such as the AVRISP mkII programmer. It seems like it might…"

"Hi Dale,
The APM2 is not designed for the shield to be removed, and we do not recommend attempting to un-solder the shield. In the future, we will offer different options for the shield (check out Jordi's blog post here).
Our guy here at the store…"

"Hi David,

Does the artificial horizon slowly drift back to a stable position, or does it continue to turn and change randomly after you move the quad? There are some tests that you can run in the terminal (CLI mode). Try the "gyros" test, the "adc"…"

"Hi Kur,
In Eagle CAD, you can use the "mark" tool to set the origin to any point on the board. You can then move the cursor around the board to find the dimensions that you need.
-Tech Support"

"Hi Rapi,
The ArduIMU V3 is not a replacement for the ArduPilot Mega IMU shield or the ATMega boards. You can find a full list of features on each board in the product descriptions online, but to summarize: the V3 lacks many of the features that are…"

"Hi Alex,
The eagle files and schematics for the boards have been updated and are now included in the product description on the product pages. If you notice any other files are missing or outdated, please email tech support and we will update or…"

"Hi Ben,
I'm sorry to hear about the trouble you are having. When you open the serial monitor in Arduino and see the garbled information, what position is the slide switch in? Can you please post a screenshot of the serial monitor with the garbled…"

"Hi Toby,
Try contacting customer support from the store from which you purchased it; if the USB solder connection was cold or defective, you may be able to get a replacement. If you'd like to try and repair it yourself, you can try soldering a small…"

"Hi Ellison, If the 328 chip is still working despite the chip in it, you can probably still use the board as it is, especially if you do not need to reprogram the chip. If you need to reprogram the chip, you can solder some pins onto the AT328 ISP…"

"If the MUX has been fried, it would need to be replaced, but since the MUX and PPM lights are on, it sounds like the board may not be fried. Did you say that you've reloaded the same arduplane firmware that you had been using before the problem with…"