Ok guys, with all the people waiting on APM2 and all the exciting new alpha and beta releases of APM firmware coming, I think many people are starting to chomp at their bits, a little.
To that end, I've opened up this discussion for all those with complaints. As I've joined the Dev Team, and not at a productive stage yet, I'll monitor this discussion, and relay things to the others on the Dev Team.
These could be both hardware or software, or just general rants and raves!
Hope everyone takes advantage of this! Maybe we'll all learn some things in the process.
Just wanted to add this response from Chris Anderson:
Please just contact sales@3drobotics.com and inquire about the status of your order. They are not necessarily shipped in order. For example, the unsoldered ones are shipped first, because they're faster to put together. Then soldered with GPS, then soldered without GPS (or maybe those two in reverse order, I can't remember). There are approximately 50 going out each day and the team tells me that the backlog should be over by Mon/Tues of next week.
I agree, please use this discussion for Rants and Raves. Order issues should be directed to 3DR directly. I think you will get better response there.
Replies
RANT, Why did DiyDrones charge my credit card 6 to 8 weeks before the APM2 was scheduled to be shipped? I ordered an APM2 about a week ago and during the ordering process I used paypal. When I got to the point of hitting the "pay" button in PP I thought about the lead time on the device and backed out. DD has an options in their store that lets you change the method of payment after making an order and I did that immediately to credit card to delay the payment until the item was shipped. A day later I got a rather brisk email from DD stating that I had to make the PP payment within 24 hours or the order would be cancelled. When I looked at the order it clearly showed that I had elected to pay with a CC AND it showed the last 4 digits of the card I had used.
I called and talked the Chris. I told him what I had done due to the long lead time and he commented " Ah, you did this so it wouldn't be charged until the item was shipped" and I said "yes" he said " Wait a minute" and put me on hold. He than came back and said "OK, your order won't be cancelled". Which isn't why I called anyway but to make sure they had got the change in payment.
Two days later there is a 209 USD charge on my CC. DD has charge me for the APM weeks before it will be shipped. What's up with that? No reputable company I deal with pre-charges for parts. They are always deducted at or right before shipment. Not only that but their rep should have told me they would charge it right away. I would have gone ahead and used paypal. It's not about the money, it's about doing things right. This ain't right.
Rant: Cloning the repository from .git is 400+MB!!, SURELY it can be reduced in size???
So is it considered bad form to keep responding to your own post to get it back in the top on the posts? I have been in some forums that considered this an annoying no no. I needed help, but did not want to be annoying :0.
RANT--- So I have posted 18 messages or questions in the last 2 weeks, ranging from Xbee fubar to a popped loose GPS module, and only one of them has been replied to regarding PID settings. Hard not to take that a bit personally.
I have to ask... Have I done something to make the group flame me, or are my questions just that far out there no one knows a solution? Most of my issues I thouroughly research prior to posting, but I thought that was the idea, save time by pointing a person in the right direction.
I bought into the whole DIY Drones group for the support of this forum, and I am just not feeling it... I may be personlizing this a bit, but if no one will help me cause I did something out of protocol, I will gladly stop posting questions, seems to be a waste of time posting when no one responds. If I double post, so that others can see it, I get ignored anyway.
Should I abandon this screen name and start another? It has been frustrating at best, only forum I have ever had a problem getting community help in like this.
I'm SO sick and tired of every new arducopter software release breaking things that I need and that used to work just fine. Now my mission planner won't connect to ACM anymore (see issue 522 )
Just HAD to get that off my chest :(
Just asking....if you post, and you make a point that puts the moderator in a difficult position will your post appear.
I only asked if the originator had a commercial interest in the outcome of the post and my post vanished and never appeared yet I still remained on the follow emails.
Maybe coincidence or a bug???
I did get a "your post must be approved prior to being posted" (or something to that effect...very odd)
That's my rant.
Ok....so based on available parts in stock, how many APM2.0 boards can be produced as from today please ??
i got my APM2, thanks DIY, and i am in India.....
Hi Guys,
I'm not sure what to do. Maybe someone can help me. Jani promised the order would ship out on Monday (yesterday Bangkok time). the system was not updated. I called the phone number and was told that Jani was out of town till Wednesday.
I'm getting really desperate and frustrated and have no idea if my order has shipped, or when it will ship. I ordered from jDrones, because at the time of my order everything was in stock and with their 2-3 day shipping policy (order was placed on February 17), I would have received the order this week.
Please understand my point of view: jDrones has my $1500, I was promised three times that the order would ship 'tomorrow' or sooner.
Anyone any suggestions what to do? Any has Jani's cell phone number? Can anyone call him for me? As a last resort I can possibly contact Paypal, which is something I really do not want to do as I just want my order.
Thanks
Alexander Plomp
All,
I have placed an order with jdrones last Friday my time (East Coast USA, Friday 17 february) and was informed via various e-mails that the order was in stock and would ship on Wednesday, the 22nd.(paypal cleared the payment the same Friday, the 17th) I actuallly even 'over paid' for extra parts and to make sure that my order would not be held up. Getting in touch with jdrones is frustrating. Their people do not seem to understand English or respond properly. I like to give them the benefit of the doubt, and I tried to find a phone number to speak with them. No luck. Their latest reply was (on Thursday 2/23/2012):
Dear Alexander,
We are really sorry to say that we have some software to upgrade for your order. So we have to wait until our Engineer finish upgrade and check before deliver to customer.
For tracking no., our system will send to you automatically once your order is shipped out.
We promise to deliver your order as soon as we have done.
Sorry for this inconvenience.
Best regards,
Penny / jDrones
I do not know what to do as I sent them over $1500 via paypal. In the mean while I have ordered a radio and batteries, which are useless without the kit (hexacopter) that I ordered. Jani has my phone number in his files, so he can call me any time, regardless of time zone. I'm open to a solution..any solution......but I'm extremely frustrated.
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