As a follow up they did respond to my emails 9 hours after I sent it and answered all my questions.
Mr337 said:
Email sent to both addresses.
TersusAdmin said:
just drop me an email at info@tersus-gnss.com or li.yang@tersus-gnss.com; I promise you will get reply within 12 hours.
Mr337 said:
gps_profi, have you had any luck getting Tersus to support your issues? I'm currently looking between a Hemisphere setup and the Precis X305. I've emailed the sales email and reached out to them on twitter and have heard nothing. I'm a bit scared plunking down $2K when I can't get any response pre-sales.
gps_profi said:
Dear,
A Linkedin page is not going to impress us. What we were looking for is accurate documentation, troubleshooting guidance and responsive e-mail support. Do your have any email contact except sales@tersus-gnss.com?
As I said, we are having trouble with the BX305. The receiver cannot even see any satellite despite being outdoors. when retrieving the BESTPOS log and "ERROR" field appears and the GPRMC log, second field shows a warning.
just drop me an email at info@tersus-gnss.com or li.yang@tersus-gnss.com; I promise you will get reply within 12 hours.
Mr337 said:
gps_profi, have you had any luck getting Tersus to support your issues? I'm currently looking between a Hemisphere setup and the Precis X305. I've emailed the sales email and reached out to them on twitter and have heard nothing. I'm a bit scared plunking down $2K when I can't get any response pre-sales.
gps_profi said:
Dear,
A Linkedin page is not going to impress us. What we were looking for is accurate documentation, troubleshooting guidance and responsive e-mail support. Do your have any email contact except sales@tersus-gnss.com?
As I said, we are having trouble with the BX305. The receiver cannot even see any satellite despite being outdoors. when retrieving the BESTPOS log and "ERROR" field appears and the GPRMC log, second field shows a warning.
just drop me an email at info@tersus-gnss.com or li.yang@tersus-gnss.com; I promise you will get reply within 12 hours.
Mr337 said:
gps_profi, have you had any luck getting Tersus to support your issues? I'm currently looking between a Hemisphere setup and the Precis X305. I've emailed the sales email and reached out to them on twitter and have heard nothing. I'm a bit scared plunking down $2K when I can't get any response pre-sales.
gps_profi said:
Dear,
A Linkedin page is not going to impress us. What we were looking for is accurate documentation, troubleshooting guidance and responsive e-mail support. Do your have any email contact except sales@tersus-gnss.com?
As I said, we are having trouble with the BX305. The receiver cannot even see any satellite despite being outdoors. when retrieving the BESTPOS log and "ERROR" field appears and the GPRMC log, second field shows a warning.
We have searched our database, didn't find a clue about the poor customer services.
So, I request you contact us as soon as possible about your poor experience with us. AND provide the purchase order number to us.
We will have our R&D engineer to serve you, or refund you. 100% customer satisfaction is our target.
TersusAdmin
gps_profi said:
Dear,
A Linkedin page is not going to impress us. What we were looking for is accurate documentation, troubleshooting guidance and responsive e-mail support. Do your have any email contact except sales@tersus-gnss.com?
As I said, we are having trouble with the BX305. The receiver cannot even see any satellite despite being outdoors. when retrieving the BESTPOS log and "ERROR" field appears and the GPRMC log, second field shows a warning.
gps_profi, have you had any luck getting Tersus to support your issues? I'm currently looking between a Hemisphere setup and the Precis X305. I've emailed the sales email and reached out to them on twitter and have heard nothing. I'm a bit scared plunking down $2K when I can't get any response pre-sales.
gps_profi said:
Dear,
A Linkedin page is not going to impress us. What we were looking for is accurate documentation, troubleshooting guidance and responsive e-mail support. Do your have any email contact except sales@tersus-gnss.com?
As I said, we are having trouble with the BX305. The receiver cannot even see any satellite despite being outdoors. when retrieving the BESTPOS log and "ERROR" field appears and the GPRMC log, second field shows a warning.
Replies
Hi all,
Is anyone has already tested this RTK solution with PX4 firmware ?
It seems that PX4 only support L1 with Ublox M8P, is that thrue ?
@ Mickael OBORNE
Hello, Could you please detail how to setup tersus bx305 for it be recognized as NOVA GPS ?
Michael Oborne said:
Hi Tridge,
How do I go about requesting a driver for the SBG Ellipse D?
Andrew Tridgell said:
As a follow up they did respond to my emails 9 hours after I sent it and answered all my questions.
Mr337 said:
Email sent to both addresses.
TersusAdmin said:
just drop me an email at info@tersus-gnss.com or li.yang@tersus-gnss.com; I promise you will get reply within 12 hours.
Mr337 said:
gps_profi,
We have searched our database, didn't find a clue about the poor customer services.
So, I request you contact us as soon as possible about your poor experience with us. AND provide the purchase order number to us.
We will have our R&D engineer to serve you, or refund you. 100% customer satisfaction is our target.
TersusAdmin
gps_profi said:
gps_profi, have you had any luck getting Tersus to support your issues? I'm currently looking between a Hemisphere setup and the Precis X305. I've emailed the sales email and reached out to them on twitter and have heard nothing. I'm a bit scared plunking down $2K when I can't get any response pre-sales.
gps_profi said:
THIS is what we need for mapping, and it's only 100gr !
100 gr without Gps antenna and it is not a RTK system so what are the advantages of that system ?