I am wondering if anyone else has had issues with their purchase from Aquacopters. I know several people have posted on other forums that they have experienced many delays and have even had to file claims against them for non-receipt.
Here is what happened to me:
I originally placed my order on Feb 25th. The website states orders are delayed 3-4 weeks. I didn't have a problem with that. 4 weeks go by and not a peep from Aquacopters.
Week 4.. I sent them an email asking for information on a Monday. Didn't hear anything, so I tried calling them and got voicemail. The owner did call me back 2 days later and said that they were still waiting on their supplier.
Week 5.. got a call from them responding to my email 2 weeks earlier. He said they would be shipping it soon.
Week 6.. Still nothing, I opened a dispute on Paypal. Called them the next day and he said he was out of town and would concentrate on getting this out on Wed of that week.
Week 7.. Called him to see the status and he said it would ship soon. Next day there is a tracking number for USPS. 3 days later, still no tracking info for the package as it has not shipped. Unfortunately, I now have to escalate my claim on paypal as I was running out of time to escalate.
Now, I am not the only person with an issue. Here is another one I found on the RCGroups forum:
I would not recommend purchasing from http://aquacopters.gostorego.com/
to my worst enemy. The owner of this site does not know how to run an online business. Ordered 29/01/2013 ARF model and even stupidly paid for the best United States Postal Service - Express Mail International. Understood the delay stated on the site and patiently waited after paying over $440.00 instantly out of my hard earned money. The wait got to the point of me being very disgruntled and on the 30/03/2013 I contacted them through the site and advised cancel the order and refund me in full. I than had the same issue of no contact from the seller as other people purchasing through them have also stated, and the fact of being unable to get any tracking through the site due to them advising they can't update the order status due to the Paypal acccount caveat is just not on. My contact through the site suddenly resulted in me getting a USPS notification on 02/04/2013 with a tracking number and not my intended cancellation, again this is obsurd. To add to this the Seller has only a USPS status of Electronic Shipping Info Received and there has been no USPS status updates since the initial 02/04/2013 of "Electronic Shipping Info Received" as you would expect so again it is like a bluff from the seller as I contacted for a cancellation and full refund. I warn anybody intending on buying off https://aquacopters.gostorego.com
to really think about my experience with them, it is an utter joke. This very forum also states other buyers with similar experience. To the Seller if you can not operate an International shopping site at this level than don't even try as you on the very edge of Fraud!!!! Buyer beware!!!!
Again, I am posting this to make everyone aware that there may be an issue here. I REALLY wanted this to work out, but I no longer trust who I am dealing with at this company and urge anyone interested in this product to be extremely careful in your dealings here.
If anyone is aware of another waterproof quad out there other than the quadh20 (which looks nice and is in consideration, but kind of expensive), please let me know.