Problems with the 3DR Iris+

I purchased the Liveview for my Iris+ on Friday, installed it today.  Took it to the park to check it out and try it for the very first time.  I've been flying my Iris+ for several months now, so I am a decent pilot.

It was flying a little oversensitive but I was able to maintain control.  I took it for the first flight for around 5 minutes, landed it, changed the battery and flew again.  
The second flight is when it decided to either lose power or lose connection with my controller.  After about 3 minutes, the motors were spinning but it was dropping steadily, twitching as it fell. As I'm holding the throttle up as hard as I can hoping it's going to pull out of it at the last second, it landed hard on some rocks.
The GoPro Hero Black - Absolutely destroyed.
My Tarot 2D gimbal, messed up.
New Clover antenna, broken
Propellors - all chipped up
And to put salt in the wound, the 32GB Micro SD card was ruined, the video is not retrievable, the computer won't recognize the card.  I can't even get a cool "drone crash" clip out of it!
I've attached photos of the damage, and the log from the "successful" flight just prior (of course the disastrous flight wouldn't have uploaded a log!)
I'm hoping you can find what's wrong from this 1 log, and offer up some kind of explanation.  
I've just watched a $2,000 investment literally fall from the sky and shatter on the rocks.  
I've been filming with GoPro for years now, and not only is my brand new drone in pieces, but my GoPro Hero Black is absolutely destroyed.  So even if I walk away from the Drone scene, I have no GoPro to film my Mountain Biking and WakeSurf videos.  I'm disgusted at this loss tonight.  
I might just have to walk away from piloting and aerial photography after this.  I'm devastated.
I sent this in tonight to help@3drobotics.  I really doubt I'll receive any help from them.  Any suggestions?
EDIT:  I've located the ACTUAL log of the crash, and it is attached here.  Thanks for your help!

20150520_195856 (1).jpg

20150520_195937.jpg

20150520194053.log

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Replies

    • Can I ask which email did you use to place the order ? 

    • Yes of course, my email is techmyjustin (at) gmail

      and I ordered this from the 3DRobotics store on Amazon

      108-1174175-1225805

  • Assembled and mounted my new liveview system yesterday for the first time, disassembling today and putting away, probably for good.
    • We've all been there....learn and move on
    • You should try some frosty adult beverages and sleep on it:) Don't give up. I've been there. You can repair most everything except the go pro. Don't know about the gimbal.

      Patience is a valuable virtue.

      mp

  • That sucks.  If it helps soften the blow, I lost my last 3DR copter, a Y6, to one of the Great Lakes.  I went back w/ a wetsuit (it was cold) and snorkel days later and there was nothing to be found.  So, I know the feeling of watching that investment vanish right before your eyes.  I now have an Iris+ and don't plan on flying over bodies of water like that, which is disappointing b/c there would be some nice shots from that point of view.

    - Mike

    • Lost one [ pixhawk / my build ]  in Lake Huron. Toilet bowled over the tree line with a stiff offshore wind. Bye Bye $2500. It gave me warnings I didn't listen my bad. Worst thing though I couldn't get the log so I'll never know for sure what happened.. 

    • This is a shame because I really wanted to shoot some fly overs at the lakes of boaters and waterskiers.

      Now, if I ever take flight again, I won't want to fly over 20 feet high over a lush green lawn.  Might as well remove the GoPro permanently for that.

  • I'm assuming this is the correct .bin file, just because it's the latest number.  

    2015-05-20 21-53-33 69.bin

    • Probably.

      When you get the tech session with 3DR, they will want you to connect to the PixHawk and open all sorts of screens and snag TLM readings. They wanted to see those dumps from my Pixhawk play back (surprising how much one can do with Mission Planner) and so I snagged screen shots per direction and emailed all the stuff to them. Turn around was less than a few hours.

      So whatever you do, don't delete ANYTHING on the Pixhawk until they confer with you.  Get that trouble ticket in.

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