Customer service!

Having a problem with your APM? No worries! I'll hop on the next plane and personally come check out your board, wherever you are. It's the least we can do.

For example, John Stuart was having trouble with his ArduCopter. As it happens, he lives in Cape Town, South Africa, which is a bit far from San Francisco. Not a problem! 24 hours of air travel later, and here we are this afternoon checking out the hardware near his house. And now it's working great!

Seriously, I just happened to be in South Africa with my wife on a speaking tour and we figured out we'd be just minutes from John's home, so we managed to meet up. He's got the coolest collection of multicopters I've ever seen. Mikrokopters, Droidworx and a couple ArduCopters, plus a bunch of planes getting ready to go. Plus he lives in one of the most beautiful places in the world in which to fly (the wine country outside of Cape Town). Thanks for the hospitality, John!

It's always great fun to meet up with DIY Drones members in the real world. We're looking forward to scheduling a meetup in London next month, too.

Yeah Chris is not joking, how many times does one get the Chairman of the company in on a support call?!

It was great meeting Chris & his wife and chatting about DIYDrones and other stuff. He also showed me some tricks in APM Planner and was able to analyse the issue with my APM Board. For a guy of his achievements and profile, he is certainly down to earth and extremely approachable.

I think what also impressed me was Chris' vision for business and his innovative cooperative business model. The way DIYDrones works, and how it draws in and benefits such a broad base, is a lesson for all of us in business, not just in technology or knowledge industries. In the context of the current crises in the world economy, coming as a result of greed and deceit, it really is the only way forward for business.

To the other SA DIYDroners - guys, I know some of you have been into this way longer than me & have not had the opportunity. I guess living down the road from Spier has advantages hitherto unexpected!

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Comments

Faisal Mohiuddin September 24, 2011 at 4:45am

Thats really great spirit..
Moderator

Graham Dyer September 24, 2011 at 2:13am

+1 ?
Petrus Botha September 23, 2011 at 6:08am

So, Chris, what did you enjoy most of our beloved South Africa?
3D Robotics

Chris Anderson September 23, 2011 at 6:06am

I'm back in San Francisco now, I'm afraid :-(
Petrus Botha September 23, 2011 at 5:53am

Yes Hein, if Chris is in Pretoria Gauteng area, we should take him for a drink or a fly at the local filed
Hein September 23, 2011 at 5:04am

So Chris, till when are you still in Johannesburg? I am earlier back from Namibia and presently in Johannesburg/Pretoria. I thought we could also meet. Let me know if you could find some time.

Greetings,

Hein
avionics September 20, 2011 at 1:31am

Well Chris next time if you are in Dubai, let me know !!!
oejang aja September 19, 2011 at 6:08am

ahahah great :)

let me know if you visit Bali or Indonesia chris :D
John Stuart September 19, 2011 at 2:38am

Yeah Chris is not joking, how many times does one get the Chairman of the company in on a support call?!

It was great meeting Chris & his wife and chatting about DIYDrones and other stuff. He also showed me some tricks in APM Planner and was able to analyse the issue with my APM Board. For a guy of his achievements and profile, he is certainly down to earth and extremely approachable.

I think what also impressed me was Chris' vision for business and his innovative cooperative business model. The way DIYDrones works, and how it draws in and benefits such a broad base, is a lesson for all of us in business, not just in technology or knowledge industries. In the context of the current crises in the world economy, coming as a result of greed and deceit, it really is the only way forward for business.

To the other SA DIYDroners - guys, I know some of you have been into this way longer than me & have not had the opportunity. I guess living down the road from Spier has advantages hitherto unexpected!
Geoffrey L. Barrows September 18, 2011 at 9:13pm

I salute you, good sir!

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