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DIY DRONES, amazing forum, unfriendly store

Posted by NardS on June 9, 2010 at 1:00pm



Hi all,

ok.. it was my fault. I usually buy online, I usually pay immediatly (because i'm an honest guy) and I wait for my items.

This time happens to me, probably the first time, to realize i've bought wrong items.
I would like to build my first quadcopter and Arducopter project is interesting.. but Arducopter project is at the first, alpha, stage. So.. probably not a good project, not a tested software for my purpose.
Probably not tested hardware ... will I be surprised if a new version will be released soon, after first delivery ?

After understood that, i said "Ok.. no problem.. OilPan shield is in pre-order". So.. probably i can ask to cancel my order, because items are not available yet and it's impossible they already ship them.

After 2 days I've sent an email to ask to cancel my order. Answer is :

"Once orders have been payed for they cannot be canceled. This is specified under the payment information when you check out to place you order"

That's all!

Fine.. No itemes available (pre-order), but no money back. I can not cancel my order. I could agree to pay, i don't know, we can say ...10% of cost, as "Order Management fee". No.. it's not possible.
Unfriendly.

This is just a warning for buyers : read carefully "Term & Conditions" before buy anything !!
It's not a school test : here you can not do a mistake !

What happens now ? Ok.. i will wait for OilPain.. and i will not buy at this store anymore.


NardS
Tags: arducopter, ardupilotmega, oilpan, store
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Comments

  • 3D Robotics
    Chris Anderson June 9, 2010 at 4:05pm
    NardS. We can save everyone time and money on this. I'll work with Jordi to have your order transferred to Scott. Jordi is swamped with production and may not have had time to do a special order handling (please understand that we're a very small business), but I'll take time here walking between flights in an airport to try to sort this out.

    We do our best to be responsive and transparent (which is why the moderators approved this open discussion), but we also ask for understanding from our customers. We're an open source community, not Amazon. We're doing our best to develop technology at the fastest possible pace at the lowest possible price. But we're only human.

    --Chris
  • NardS June 9, 2010 at 3:34pm
    @Scott... really thanks for the offer. In case, i will contact you in private.
    @Morli... thanks!

    @All.. as Morli said.. let's move on better things :)
  • Earl June 9, 2010 at 3:19pm
    I had 2 problems with different items I bought at this store.
    They repaired/replaced/reprogrammed REAL fast with out ANY hassle.
    I can't say enough GOOD about the store.
    Earl
  • NardS June 9, 2010 at 3:10pm
    @Morli : you are right and my post starts with "it was my fault". It's a store choice and my opinion is that it's unfriendly. That's all.
  • NardS June 9, 2010 at 2:56pm
    @Automatik : i never said Store is dishonest. And i will never say that. Point is, as i wrote : i'm really not able to find a reason because i can not cancel an order of not shipped and not in stock items, and as i said 2 posts before, it's only a warning, something that can help to avoid discussions to other buyers with Store.
  • NardS June 9, 2010 at 2:52pm
    @Sandro... i know it's probably a good buy. Point is : it's my first quad and probably it's not the best buy for a newbie like me. Probably i need something of stable and not under development. I agree with all Arducopter is a great project.
  • NardS June 9, 2010 at 2:49pm
    @Mike, my point of view is : why i cannot cancel an order with items not shipped (and not in stock) ? This is my private experience with Store, but i share it because it think this post could help someone. When i go to a shop and i buy something, if i don't open the box i can return it in days.. but this happens in Italy. This is a warning to italian people that usually think in that way.
  • Scott Plunkett June 9, 2010 at 2:41pm
    It is my sincere hope that I can help you with your situation. - I did not pre-order. I wish I had, but I did not. SO if you can not get this worked out with the Store, drop me an email and I will buy your part at the retail price. Your "Restocking fee or Order Management fee" can be what you paid for shipping and tax if any. That way, I get an early board, you get your cash back and have learned a lesson, andthe store gets to preserve their order. I just made another purchase from the store and they have been extremely fair about processing, pricing etc. So what do you say? Wanna sell your board?
  • automatik June 9, 2010 at 2:26pm
    This has potential to be a touchy subject, so just a friendly warning in advance - if this discussion turns to personal attacks it will be stopped and deleted.

    "moderator hat off" - while I can understand your frustration, I don't know exactly what transpired ( nor I should...).... We all can appriciate that you are an honest guy , as you state in your post, however I do not like potential insinuation that other partt ( DIYdrones store) is dishonest. We all dealt with people behind this store, and I have nothing but praises for them. I also think that great deal of this community shares the sentiment.

    I hoe that you resolve your situation to everyones liking and continue to be a member of DIYdrones community
  • Developer
    Sandro Benigno June 9, 2010 at 2:14pm
    "So.. probably not a good project, not a tested software for my purpose.
    Probably not tested hardware ... " "So... probably i can ask to cancel my order..."

    Man, seriously, your problem is turning around your own "probabilist" point of view.
    I understand your frustration, but I'm sure you're attacking the wrong target.
    Before you buy something you should read about, get more information. All on this site is about information, that comes from everywhere and from everyone.

    "Terms & Conditions" is the last part of your problem. There are a lot of other things about the product you chosen that you passed without know... and you bought without to know what you was buying.

    Sincerely and with all respect, think better. In my opinion, even now, if you start reading about it, you'll see that you made a great buy. But it is you who decides.

    Calm down... All this hate don't leaves anyone to anywhere.

    Best regards.
This reply was deleted.