I am still waiting for someone get in contact with me since my last purchase.All I got from them was that my order was received, and of course they charged my CC.

No problem with that, but since January 30th, I have not had any update on my order, not even a "Thank You" for your order. I requested a status yesterday morning and I am hoping someone can get back to me by noon.

My point is: I am here trying to help and support an American Enterprise instead of ordering from "badluckbuy's" of the world and from all the vendors I've interacted until now, US and China, 3D Robotics has been the least pleasant of them.

Not sure if you get better service if you order a $5,000 copter from them, but since my order is $30, I am suspicious if that's the case. I hope that my part will be 100% in working order b/c I would not be happy if I needed help from them.

Wait and see.


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Hi Sergio,

I'm sorry you've had such a bad experience with us.  Can you email me (vu@3dr.com) your order number and I'll get to the bottom of it for you.  

Thanks for sending me the info.  I think we have our situation worked out.  Thanks again for being so patient with us!

Got the update now.

Thanks, Sergio

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