"Hi David,

I'm sorry for the confusion.  There was an issue with the payment.  I'm having our support supervisor personally reach out to you."

"Hi Mauricio,

Thanks for reporting this.  Our web team found a bug and will be pushing a fix within the hour. :)"

"hi Chris, 

Can you send me your order number? I'll check on it and see what's up.  vu@3dr.com"

"Hi Justin,  I do not believe any of the other manufacturers will provide that document either.  I know there are other folks in the community that have gotten their exemptions with their IRIS+ and Solo so I'll defer to them to tell you how they got…"

"Hi,
I just checked your order and we had an item on backorder.  I was able to find it and your order will go out today.  Please let me know if there's anything else I can do!"

"hi Scott, 

Can you send me an email of your order number?  I'd like to follow up on it and make sure it gets out."

"Hi Nathaniel,

Yes, we are listening. We abide by all regulations and laws in all states that we do business in.

While we are having our share of support issues at the moment, not standing behind our products with spare parts isn't one of them. We…"

"Hi M.A.N,

Absolutely not.  The original post was from May of 2014, I'm not sure if Garrick was able to find a part or not.  But if you have a current need for a part, I can help find it for you."

"Hi J,

Can you send me your order number?  I'll check on it for you.  Please send it to vu@3dr.com"

"Hi Andy,

I'm sorry about that.  I checked my email and inbox but couldn't find any messages from you?  Chris did send me your note and I thought we had taken care of that.  PM'ing you to resolve!"

"Hi Mark,

I'm sorry about this.  We'll absolutely give you a full and complete refund.  I'll also arrange to have a motor shipped overnight to you today if you wish.  Please let me know what you'd like to do.  I've also sent you an email as well."

"Hi Dom,

We really do aim to please and I'm sorry we didn't deliver this time.  Please let me know if you have any other issues.  :)"