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About
About Me:
3D Robotics VP of Support
Please tell us a bit about your UAV interest
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Hometown:
San Diego
Activity Feed
"Hi Colin, I'll have a team member reach out to you today and work with you and your team. "
"Hi David,
I'm sorry for the confusion. There was an issue with the payment. I'm having our support supervisor personally reach out to you."
I'm sorry for the confusion. There was an issue with the payment. I'm having our support supervisor personally reach out to you."
"Hi Rob, we will be releasing Solo Android 2.4 in a few weeks. It will have the Zip, Pano, Return to Me, and Return and Hover. Unfortunately, we're not planning to have AR or Geofence, those features will only be on iOS. As always, all bugs and…"
"Hi Mauricio,
Thanks for reporting this. Our web team found a bug and will be pushing a fix within the hour. :)"
Thanks for reporting this. Our web team found a bug and will be pushing a fix within the hour. :)"
"hi Chris,
Can you send me your order number? I'll check on it and see what's up. vu@3dr.com"
Can you send me your order number? I'll check on it and see what's up. vu@3dr.com"
"HI Michael,
We'll be glad to help. Did you log a problem ticket with us? I tried searching our system for your name but was not able to find any tickets. Can you open up a support ticket to help@3dr.com, include your latest set of logs that shows…"
We'll be glad to help. Did you log a problem ticket with us? I tried searching our system for your name but was not able to find any tickets. Can you open up a support ticket to help@3dr.com, include your latest set of logs that shows…"
As part of the efforts to improve customer support, 3DR will be offering support on the weekends in the near future. To ensure that we serve the community most effectively, I'd like to ask which of these 3 options will be most useful to you?1) 8 -…
"Hi Matt,
Have you opened up a ticket with our Tech Support? We can help you work through this."
Have you opened up a ticket with our Tech Support? We can help you work through this."
"Hi Tim,
I'm sorry about that. Your requests are completely reasonable and we're listening. We're working on improvements to the store that will give the automated alerts you've suggested. "
I'm sorry about that. Your requests are completely reasonable and we're listening. We're working on improvements to the store that will give the automated alerts you've suggested. "
"Hi Felipe, please give us a call or email and we'll help you out! Email: help@3drobotics.com or call us at (858) 225-1414. "
"Hi John,
Don't worry about bugging me. I'm sorry you keep having to. I will check first thing in the morning and get back to you by email. I'm pretty confident that we can have it out to you in the next couple of days."
Don't worry about bugging me. I'm sorry you keep having to. I will check first thing in the morning and get back to you by email. I'm pretty confident that we can have it out to you in the next couple of days."
"Hi John,
We'll ship your order in the next few days. As for the charge on your card, we don't actually debit your account until we ship your order. I've verified your order and it is in our system. Merry Christmas!"
We'll ship your order in the next few days. As for the charge on your card, we don't actually debit your account until we ship your order. I've verified your order and it is in our system. Merry Christmas!"
"Hi John,
We started shipping more kits today and will do so the rest of the week. We'll get some more next week too."
We started shipping more kits today and will do so the rest of the week. We'll get some more next week too."
