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Problems ordering from 3DR website

Posted by Mauricio on November 18, 2015 at 10:14am

Hi,

anybody else having issues ordering from 3DR website?

When checking out after entering payment information the website just display "ERROR 500"...

but nothing else, no info, no options, jus a link to the Home page.

 It is incredible that after all they still don't have a basic website that runs smoothly.

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Replies

  • 3D Robotics
    Vu Tran November 18, 2015 at 11:15am

    Hi Mauricio,

    Thanks for reporting this.  Our web team found a bug and will be pushing a fix within the hour. :)

  • Chris Card November 18, 2015 at 10:39am

    I was checking to see if my order, placed on Nov. 4th, had shipped {it has not} and.. I noticed that a whole bunch of nice servos were added were added to the clearance page. So I placed another order yesterday afternoon and I had no problems with any part of the check-out.

    • 3D Robotics
      Vu Tran > Chris Card November 18, 2015 at 11:09am

      hi Chris, 

      Can you send me your order number? I'll check on it and see what's up.  vu@3dr.com

      • Chris Card > Vu Tran November 18, 2015 at 11:45am

        Thank you   Vu.

        Nov. 4th   order is  R261508512.

        & yesterdays order is R709594789.

        Also, I don't think I received any E-mail confirmations for the order.

        Regards

        Chris

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