Here is my story with ordering original Pixhawk from https://store.3drobotics.com/
April 2015 - I try to place my first order ... everything looks good, order accepted, I see they charges my card ... and after 1 week - nothing! They did not ship, did not send any confirmation letter, no any invoices, nothing! Ok, I try to ask support team .... get response "Thank you for contacting 3D Robotics Help Desk. We are experiencing a high volume of tickets at this time. A customer representative will get back to you in within 1-3 business days.We apologize for the inconvenience."
After 3-4 days they answered - my payment was not accepted due to some errors at payment service and they did refund. Yeah, they actually returned money in a couple days. They suggested to make new order after a week. So, I wasted 4 weeks here.
May 2015 - I did same order after a week - with same results. I wasted 2 more weeks to get answer from support and refund. They still can't accept credit cards.
June 2015 - I placed one more order with paypal. Waited about a week, so they can process my order. Nothing! No any confirmation, no any invoice, no any shipping! Just nothing! Hey, I paid for order and get nothing. Ok, I start to wring again ... support team, and again "Thank you for contacting 3D Robotics Help Desk. We are experiencing a high volume of tickets at this time. A customer representative will get back to you in within 1-3 business days.We apologize for the inconvenience." I HATE this message! I get on every my email to support team.
Ok, after 3 days I finally get response from support. And now, they don't have in stock one of the item in my basket! Why, why they allow to add it into basket if the don't have it in stock? And why they do not inform me after order or after they accept payment??? Here I spend another 2 weeks - just to get response. I asked to remove missing item from order and make refund for only this one item - still after 5 days did not get any reaction.
So, now I'm trying to make refund via paypal as support team useless, and can't do anything. They can't sell anything. So, I wasted about 2 moths to make order for original Pixhawk from 3DR. It looks like I have to buy some clone, it's impossible to buy original directly from 3DR now.
3drobotics - sucks!!!