I am having a similar issue and I will post my problem as well (don't have time right now). I would suggest that everyone avoids hobby king.
I've had great results w/ HK.. Service might be the wrong word.. But keep it simple, and they will help you...
If something goes wrong, simply ask for a return, and then you do the reorder yourself.
I've never had them deny me an RMA, for any reason. Many times, the RMA process somehow works out in my favor too, due to mistakes they've made.. I've got an extra lipo, extra receiver, few other little things, too.
They do make mistakes, and they don't speak english, but if you keep it simple, they will do everything in your favor.
That's been my experience, at least....
So my issue in not returning a product. It is getting a product sent to me. I have done 3 orders with Hobby King and I have had this problem with each of them. It takes them for ever to ship a product. This last one has been a terrible experience.
It took almost 3 months to say they shipped the last one. I was on the chat with them asking when it was going to be shipped. The agent said "oh looked it just shipped" I think they just changed the order status to shipped. The order was placed on May 16 and I have still not received it. They also can not provide any kind of proof that they shipped my order. No tracking number, receipt, or any thing like that. They just keep telling me it has been escalated to management. I feel like they stole my money from me and they are unwilling to do any thing about it.
I will never buy from them again and I would suggest any one reading this think long and hard about it.