I have attached the conversation thread I had with Eulogio. I had on the morning of Aug. 12.
I had ordered some motors that where on sale during your midsummer sale, order number 20011914115, they went out of stock. I've checked back 4 weeks later to find out they have discontinued. So I contacted your Live Chat for a substitution, the customer service person was Eulogio. I informed him of my order and he brought in Andrew, I had asked multiple times for an even trade. I don't if Eulogio was still in the chat or if he had just ignored my request for substitution with the same price, but in he informed me that I owed an additional $55 on top of the order, I asked what for, I thought it he understood english and that I wanted to pay the same price, I wasn't fixed on very particular set of motors, there was a range of specs I could have used. After 2 hours trying to get his attention again that I was not in agreement with the price difference he informed me that he could not do another substitution, regardless of the fact that he screwed up my previous parameters of my request for a substitution. So I told him to "Fucking cancel my order". It was apparent to me that he was not willing work with me at finding a substitution at the same price point.
This has been the worst customer service experience I have had in my life. Not only did I wait 4 weeks of backorder status, I've wasted 2 hours and 30 minutes of dealing with customer service person that ignored my requests and ultimately did not help me get a product I wanted. Hobby King, you need to work on your customer service, because in America monarchies have tendency to fall.
And that is my rant. If something goes on backorder on hobby king, just cancel it, you will wait a month or more for resolution.