Why is Handling and Shipping from DYI Dornes so slow?

It took over two days to pack a small order and than another two days to hand my package to Fedex.

I would not mind but I am forced to pay for Fedex SECOND DAY shipping (expensive) and than have to wait effectively 9 days though DIyDrones induced delays. I feel that is not fair.

All shipment travel activity is displayed in local time for the location
Date/Time
Activity
Location
Details
Aug 17, 2012 6:55 PM
Left FedEx origin facility
SAN DIEGO, CA
Aug 17, 2012 5:09 PM
Picked up
SAN DIEGO, CA
Aug 15, 2012 6:10 PM
Shipment information sent to FedEx

You need to be a member of diydrones to add comments!

Join diydrones

Email me when people reply –

Replies

  • I'd like some advice from the community about problems I've had with the 3DRobotics shipping department. The whole process has been a complete fail and they are so unresponsive that I feel compelled to try to seek help from a public forum.

    I tried to place an order for a GPS unit. I paid for 2 day shipping. It was a simple one-item order, but for some reason the transaction erred when I tried to complete it. I never received a confirmation email, so I placed the order again, thinking the first one never processed. I did receive a confirmation email for the second GPS. 

    For reasons apparently related to the holiday season, it took a WEEK to ship the GPS. When it arrived, however, there were actually two separate, identical packages, each containing a GPS unit. My credit card was also charged twice. 

    I sent an email to 3dRobotics asking to return one of the GPSs on January 22nd. I got an automated "Thank you for contacting the 3D Robotics Help Desk. We are currently expanding our staff and we will get back to you with a response in a timely matter. Cheers, The 3D Robotics Support Team" 

    and then nothing since. Today is February 1st. I guess 'timely matter' (or 'timely manner') mean different things to 3dRobotics; for me, it means a human response within 24 hours. 

    What do I do? Open a dispute with my credit card company?

  • I will say I think they should post the order number being filled mid-day or at the end of each day for us to compare our orders to.  Once again I've got an order that's a few days old and have no idea when it's going to ship, it would have been nice to see what the current order# is each day to kind of know when to expect it to ship.

  • My APM shipped 2 days after they got back from their winter break. It came fast. Haven't had any problems yet.

  • OMG!  It took two whole days to ship your order?  You're right, that's terribly unfair.  If it's not shipped in 30 minutes or less it should be free.

  • 3D Robotics

    What did you order? And was it ordered over a weekend?

This reply was deleted.

Activity

DIY Robocars via Twitter
Jan 28
DIY Robocars via Twitter
RT @Heavy02011: ⁦@diyrobocars⁩ : A Home-brew computer club* for Connected Autonomous Driving. talk at #piandmore ⁦@PiAndMore⁩ on Jan 23rd h…
Jan 23
DIY Robocars via Twitter
RT @a1k0n: New blog post! Deep dive into my ceiling light based localization algorithm which runs in 1ms on a Raspberry Pi 3: https://t.co/…
Jan 23
DIY Robocars via Twitter
Great new guide to using @donkey_car https://custom-build-robots.com/donkey-car-e-book-en
Jan 23
DIY Robocars via Twitter
RT @chr1sa: The next @DIYRobocars virtual AI race is tomorrow morn at 9:00am PT. You can watch live on Twitch https://www.meetup.com/DIYRobocars/events/275268196/
Jan 22
DIY Robocars via Twitter
New version of Intel OpenBot! This resolves many of the issues with the first version, including a much smoother tr… https://twitter.com/i/web/status/1352395636369313798
Jan 21
DIY Drones via Twitter
Using ArduRover with an RTK GPS https://ift.tt/2N9I3RO
Jan 18
DIY Drones via Twitter
Jan 18
DIY Robocars via Twitter
Jan 18
DIY Robocars via Twitter
Jan 15
DIY Robocars via Twitter
Jan 15
DIY Drones via Twitter
Jan 14
DIY Robocars via Twitter
RT @Heavy02011: @diyrobocars : A Home-brew computer club* for Connected Autonomous Driving on Jan 23rd, 2021 https://www.meetup.com/Connected-Autonomous-Driving/events/275728684/ #Meetu…
Jan 14
DIY Robocars via Twitter
Jan 14
DIY Robocars via Twitter
RT @Heavy02011: ⁦@diyrobocars⁩ Autonomous Driving Assembly at #rC3. join us at https://rc3.world/rc3/assembly/diyrobocars-f1tenth/ ⁦@f1tenth⁩ ⁦@DAVGtech⁩ ⁦@DWalmroth⁩…
Jan 11
DIY Robocars via Twitter
RT @chr1sa: New car designs coming for our next @DIYRobocars @donkey_car virtual race on the 23rd. Choose any one you want at race time Le…
Jan 11
More…