Why is Handling and Shipping from DYI Dornes so slow?

I'd like some advice from the community about problems I've had with the 3DRobotics shipping department. The whole process has been a complete fail and they are so unresponsive that I feel compelled to try to seek help from a public forum.

I tried to place an order for a GPS unit. I paid for 2 day shipping. It was a simple one-item order, but for some reason the transaction erred when I tried to complete it. I never received a confirmation email, so I placed the order again, thinking the first one never processed. I did receive a confirmation email for the second GPS.

For reasons apparently related to the holiday season, it took a WEEK to ship the GPS. When it arrived, however, there were actually two separate, identical packages, each containing a GPS unit. My credit card was also charged twice.

I sent an email to 3dRobotics asking to return one of the GPSs on January 22nd. I got an automated "Thank you for contacting the 3D Robotics Help Desk. We are currently expanding our staff and we will get back to you with a response in a timely matter. Cheers, The 3D Robotics Support Team"

and then nothing since. Today is February 1st. I guess 'timely matter' (or 'timely manner') mean different things to 3dRobotics; for me, it means a human response within 24 hours.

What do I do? Open a dispute with my credit card company?

Replies

Tom Busey February 1, 2013 at 6:07am

I'd like some advice from the community about problems I've had with the 3DRobotics shipping department. The whole process has been a complete fail and they are so unresponsive that I feel compelled to try to seek help from a public forum.

I tried to place an order for a GPS unit. I paid for 2 day shipping. It was a simple one-item order, but for some reason the transaction erred when I tried to complete it. I never received a confirmation email, so I placed the order again, thinking the first one never processed. I did receive a confirmation email for the second GPS.

For reasons apparently related to the holiday season, it took a WEEK to ship the GPS. When it arrived, however, there were actually two separate, identical packages, each containing a GPS unit. My credit card was also charged twice.

I sent an email to 3dRobotics asking to return one of the GPSs on January 22nd. I got an automated "Thank you for contacting the 3D Robotics Help Desk. We are currently expanding our staff and we will get back to you with a response in a timely matter. Cheers, The 3D Robotics Support Team"

and then nothing since. Today is February 1st. I guess 'timely matter' (or 'timely manner') mean different things to 3dRobotics; for me, it means a human response within 24 hours.

What do I do? Open a dispute with my credit card company?
Jeff L January 17, 2013 at 8:12am

I will say I think they should post the order number being filled mid-day or at the end of each day for us to compare our orders to. Once again I've got an order that's a few days old and have no idea when it's going to ship, it would have been nice to see what the current order# is each day to kind of know when to expect it to ship.
Michael January 11, 2013 at 10:56am

My APM shipped 2 days after they got back from their winter break. It came fast. Haven't had any problems yet.
Jake Stew August 18, 2012 at 12:11am

OMG! It took two whole days to ship your order? You're right, that's terribly unfair. If it's not shipped in 30 minutes or less it should be free.
3D Robotics

Chris Anderson August 17, 2012 at 8:18pm

What did you order? And was it ordered over a weekend?

This reply was deleted.

Discussions

Why is Handling and Shipping from DYI Dornes so slow?

Replies

Activity