I bought 24 steel screws, waited a week and received 24 nylon screws.
I bought four black prop adapters, the mailing label was printed on day two but then it was not handed off to the USPS for four weeks. I inquired, and got the lovely 'we'll respond in three days". Then my order arrived three days later, no notice or status update from 3DRobotics. Then I prepare for the motor assembly, worked my way through three and the fourth adapter came with the wrong shaft. WTF?
So I contact 3DRobotics and get the "we'll respond in three days", shoot I expect my parts in three days since the order was way overdue. Still haven't heard from 3DRobotics yet. I contact Chris@3DR and get told to contact the Help.
After contacting the CEO of 3DRobotics and not getting this escalated, I realize 3DR doesn't care, they get my money and why should they care about poor customer service.