A group for DIY Drones moderators to discuss best community management practices.
Moderator Basics
These are the basic instructions for moderators:
Most of what you'll be doing is approving (or not) blog posts and otherwise keeping things running smoothly.
With blog posts, the key things to check before approving are:
- Does the post start with an image/video or at least have one very close to the top?
- Are videos embedded? (Not a link to a video elsewhere)
- Is the post informative, rather than asking a question or a request for help? (Those should be sent to the discussion forum).
Feel free to make modest edits (such as moving a photo to the top, or turning a video link into an embed) yourself. If the post should be in the discussion forum instead, paste the text into a Friend request to the author explaining that and delete the post. (Using a Friend request will hopefully take some of the sting out of having to reject their post ;-) )
When Moderating Comments:
Deletion is really the course of last resort, and tends to cause more trouble than it solves. Instead, we follow this escalation process:
- 1st course of action in case of TOS abuse: Gentle note in the comments asking people to play nice
- 2nd: Edit the comment to remove offending piece and add: "[Moderator: Text edited to comply with site TOS]". It's nice to PM the member with an explanation, warning
- 3rd: Lock comments. Also PM member with explanation/warning
- 4th (only in cases of gross abuse): Delete comment. PM member
- 5th (very rare, and only after multiple warnings): Ban member
Our Culture and Values:
Mark Harrison, one of our star moderators, articulated our culture and policies best with this post, which I'll just quote verbatim:
Here's my general feeling about a lot of things on this site; in fact, it's pretty much my general philosophy for large parts of my life:
"It's more important to enable good things than prevent bad things"
For diydrones, this generally means:
--Be generous in accepting blog posts. We're not at a point where there are more submissions than can be confortably digested in a day. Likewise, the term "drone" is evolving at such a fast rate it's hard to pin down exactly what it means for everyone. So, I'm happy to lump in quadcopters, FPV, gimbals, RC, artistic aerial videos, electronics, radios... all kinds of stuff that meets my nebulous criterion of "generally interesting to the diy drone community."
Now of course it can be protested, "what if we're flooded by dozens or hundreds of posts on marginally related topic X?" And my response would be, "let's wait until that happens; we'll have tons more context and it will be easier to make a specific decision then than make some globally encompassing set of rules now. We may all even be a little bit smarter and a little bit wiser!"
-- Be generous in approving users. Lots of people aren't comfortable with revealing too much information about themselves, or may not have a particularly cogent reason for joining a site. I'm somewhat of an exception to this case... "Are you asking what I'm interested in? Let's talk about me, it's one of the most interesting topics we can discuss, don't you agree?" But for a lot of people, they may interested in the topic, but not interested in telling you why.
-- Feel free to make mistakes, and be nice when other people are making mistakes. Sometimes the most interesting things happen when things go awry. For better or worse, sometimes the most education things as well!
I think this is pretty much in agreement with how the site has been run historically. It's a site for amateurs, by amateurs (keeping in mind the defintion of "amateur"... from the French "lover of"), and as such has had a pretty wide-ranging scope of what's acceptable. That's served the site well, enabling it to be as relevant (or even more!) in 2013 as it was when it was founded.
Of course there are big exceptions to this "don't sweat the bad stuff" philosophy -- brain surgery, rocket launches, and skydiving come to mind -- but I think it's a useful guideline for a site such as ours.
More instructions:
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commercial advertisment post
Hi dear moderators, Recently I notice there are some " pure " advertising post from Skywalker / TopXgun ect. Where some of the post being deleted some make it to the blog post. I'm not really sure if this type of " blog " have a place here or we should delete it. As for the Skywalker, I saw their blog being deleted and a few day latter they post again with some minor modification, but still look 100% " advertisement " to me. It seems that they do " NOT " get the message or understand what their…
Read more…Scam???
Is this a scam, guy is posting on every group?http://diydrones.com/xn/detail/705844:Topic:2336557?xg_source=activity
Read more…Commercial Groups on DIYD
I think we need to discussion about 'commercial' groups like this new one i just noticed (especially since as the site is getting bigger)http://diydrones.com/group/outdoor-roboticsA quick visual search through gave me these 'commercial' looking groupshttp://diydrones.com/group/voltahttp://diydrones.com/group/ugcshttp://diydrones.com/group/uavsaShould we not be thinking that groups created by commercial enterprises require some form of sponsorship of the site or development work in the DiyDrone…
Read more…
Comments
I think it's pretty amazing... he's flying around standing on a quadcopter!
FYI I'm going away for 3 days, so don't be surprised if I'm not responsive. Probably a good thing that I'm getting away from the conversation for a while because it really has me irritated. If you knew me personally you would appreciate that that's a big deal. It takes a lot to get me worked up. I'm a very easy going, rational and level headed individual who would normally hold back in a situation like this but I really don't care for the tone I'm reading in your comments Thomas. Perhaps it's the same old story that happens all the time in forums. Words can be so inadequate and impersonal that it's easy to read meaning that wasn't intended by the writer (sometimes it is). I hope the "tone" I'm reading isn't real because that would really be a shame.
73
Nathaniel ~KD2DEY
There seems to be some heated opinions at the moment and yes I do have to agree that we are all here as volunteers and do have lives, families and businesses that we all must give attention too above anything else.. for anyone to devote too much time would perhaps require being retired? but thats why we have Moderators from both side of the Atlantic and further beyond so that nobody is overworked or things run into disarray, perhaps more people in Admin is what is required, there may be some Mods that no longer check there account or are no longer interested, perhaps get rid of the ones that do not reply and allow them back if they ask to be reinstated within a reasonable period of time?
@TCIII
I agree with Hai Tran 100%. People have lives and I'm more than happy to assist in whatever way I can, but if I'm on vacation or under pressure at work to produce the last thing I'm going to think about is "I better check in with DiyDrones"
If that means in your opinion I'm not an adequate Moderator, that I'm not dedicated enough for your standards; then by all means cut me loose. Last I checked being a Moderator didn't come with any perks.
This is my way of giving back something to the community and I enjoy it. I do what I can to help others where I feel I can, I was doing that before you approached me to be a Moderator, and I would continue to do it even without the Moderator badge.
I spend easily 100+ hours on the site a month, granted I'm not actively moderating all that time but I do pay attention to the management of new members/blogs etc. and keep things sane with a voice of reason when needed. I will say that for the most part by the time I get to the blog posts someone else must already be approving/editing it because they vanish before my eyes. Probably one in ten blog posts I look at and edit actually get approved by me. Perhaps I spend to much time reviewing the content of the blog posts and actually read what I'm approving, I son't know.
I'd like to keep helping where and when I can as a Moderator, but not if my efforts aren't going to be appreciated.
Perhaps you should put that up top a vote.
Regards,
Nathaniel ~KD2DEY
@Hai the snag is posts getting approved that we have flagged for discussion here and folks approving new members that never should have been. There are folks that want to be mods and those that deserve to be. Experience has show having dozens of mods does not work. We need to all spend a few minutes checking here before setting off to do stuff to make sure we are all on the same message. Sometimes folks very quickly accuse us of bias or banning and its for things that might happen whilst you or I are asleep if we have no record of why something happened here we can't honestly address the aggrieved member.
Did any of you sent back a post entitled "What is going on with 3DR's storefront & support?" I saw it in my approval queue and wanted to make sure that we had our customer support team review it, but now it's gone. If you happened to send it back to the author as inappropriate for a blog post, can you at least PM me the text so I can respond personally?
I was on a plane from Western Australia to Belarus, took me 2 days to get to the place, and 20 hours on the plane to meet my newborn, and yes I able to see the roll call and check in.
But just because I could doesnt mean someone who didnt check in in a 3 day window is not committed enough.
It's not as if there is only one moderator position, and who ever gets it needs to be available.
If I'm on a week long dive trip in Vanuatu and you're doing a roll call with 3 days notice don't expect a response.
Free help is free help, as long as they are helping. What ever help someone can give is valuable. Whether that's someone who's only one once week and checks blogs and approves it.
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