Waiting for GPS - Solo won't fly

Posted by Ken Nelson on June 6, 2015 at 1:54pm

Solo waiting on GPS for hours. Never able to lock on so no flying. Solo requires GPS signal to fly even when in the Android app under advanced you set "Enable Advanced Flight Modes" which supposedly allows "fly without GPS." 

I have done a factory reset - held down power and fly, re-paired controller and Solo, re-updated software but no luck. 

As you can see from the pic below a GPS signal fix was available on tablet:

3691213356?profile=original

In the picture below you can see the yellow icon at bottom left of screen which indicates "Waiting for GPS..." 

3691213191?profile=original

Has anyone else been able to solve this issue?

Disappointed 3DR would make me wait till Saturday when they are closed to download Android app in order to update to be able to fly. Received Solo on June 3 had to wait till June 6 to update and now have to wait till June 8 to speak with tech support. Odd they couldn't ship with updated working firmware.

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Replies

  • Richard Kennedy June 8, 2015 at 7:53am

    Hi Ken. I was wondering something and your about the only person I know who has a solo to ask. I fly from my boat and hand launch and retrieve. Can you lift the solo with one hand on one of the landing arms or does it seem too frail like it would bend or break? It's one of those things it's hard to know until you have one in your hand and I don't . Anyway I appreciate your thoughts on this. Thanks. 

    • 3D Robotics
      Kelsey Breseman > Richard Kennedy June 9, 2015 at 10:48am

      Hi Richard,

      I'm curious to hear more about your use case for flying from a boat– can I chat with you about it? If you're up for it, please send me an email at kelsey@3drobotics.com

      Thanks!

      Kelsey

    • Richard Kennedy > Kelsey Breseman June 9, 2015 at 5:39pm

      Thanks Kelsey I sent you an email. Looking forward to a solution :]

    • Ken Nelson > Richard Kennedy June 8, 2015 at 8:27am

      Hi Richard,

      The legs are strong enough to do that but with the spinning blades so close I would be worried of serious injury to a hand especially if a wave decided to come by at the same time. Additionally you have to make sure Solo is level as you get a warning when it is on that it needs to be level to takeoff

      But to answer your question -- yes, it can be done. Here's a picture:

      3702571645?profile=original

      Cheers,

      Ken

    • Richard Kennedy > Ken Nelson June 8, 2015 at 4:48pm

      ps I'm jealous ha

    • Richard Kennedy > Ken Nelson June 8, 2015 at 4:47pm

      Thanks Ken!

  • Ray Brothers June 6, 2015 at 2:39pm
    That's a bummer. Hope you can get it going. I've got confidence in 3DR support. Still waiting for mine to come in. Good luck.
    • Ken Nelson > Ray Brothers June 7, 2015 at 8:45pm
      The cutouts on the frame require it to be mounted that way. Actually it is convenient for accessing power button on camera.
      Cheers,
      Ken
    • 3D Robotics
      Jeevan Kalanithi > Ray Brothers June 6, 2015 at 5:29pm

      Hey Ken, 

      That is very strange. All our systems are checked thoroughly before they leave the factory and we haven't seen anything quite like this... Hmm! Sorry to hear you are experiencing this issue.

      Sometimes, the system will report 0 sats and 0.0 HDOP for awhile while GPS is acquiring lock, so that doesn't necessarily mean the HW is defective. 

      We'd like to help over the weekend, if possible. 

      First, did you submit a support ticket via the app? If we can take a look at the logs, that might help us figure out what is going on.

      BTW - I'm the chief product officer over at 3DR. Nice to meet you - 

    • Ken Nelson > Jeevan Kalanithi June 6, 2015 at 7:33pm

      Hi Jeevan,

      I received a confirmation the log was uploaded:

      Dear customer,

      Thank you for contacting 3D Robotics Help Desk. We are experiencing a high volume of tickets at this time. A customer representative will get back to you in within 1-3 business days.We apologize for the inconvenience.

      Cheers,

      The 3DR Support Team

This reply was deleted.