Our head of manufacturing in Tijuana, Guillermo Romero, and his team: Elena Naranjo, Manuel Arriaga, Orlando Avendaño Gastelum, and Shiela Diaz have recently completed the introductory session of ISO9001:2008 certification. Quality management is an ongoing effort and something 3D Robotics strives for. We are proud of our products and want to insure they perform as promised -- quality manufacturing is a key ingredient to this goal.
Comments
The shipping comments do not fall on deaf ears. We realize that there is much room for improvement, and we are working daily to improve on it. Hang in there, and keep letting us know when there is an issue.
Also you can find my analysis of of ISO-9000 here ;-)
http://www.rasdoc.com/paul/THAG.gif
I 100% agree with the comment on shipping.... the modern expectation is that orders in before some cutoff time ship the same day. Ordered something at 11:30 am on the 29th and is shipped on then 2nd why does it take 4 days for a simple order with everything in stock to ship?