I have received the following email from 3DRobotics last night, my Iris quadocopter was already in France, at Fedex office for a delivery at home on monday. 3DRobotics say they cancel my order and will refund me, rhis mean they will ask Fedex to send back to product to the US, why such a decision for all customers ? Why cancelling a shipement when the parcel is nearly at your home ?

Here is the email I have received from 3DR


Thanks for your order with 3DR. We're writing to let you know that, due to a temporary change in our shipping policies, we're unable to ship orders outside of the US and Canada. We'll be cancelling and refunding your order immediately. We're very sorry for the inconvenience, and we'll let you know when we can resume shipments to your country.

If you have any questions or would like to make modifications to your order, write to us at help@3drobotics.com or call our support line at +1 (858) 225-1414, Monday through Friday, 8 am to 5 pm PST.


The 3DR Team
************************************************** *******************

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  • Guys  if they were served what i suspect  even revealing that they received one is punishable under penalty of Law in the USA .

    • Yes, I too think there's a business sabotaging gag order from one of your many spook agencies.  So the freedom of speech is efficiently revoked.

      hope to find equivalent products from a free country soon.

      • so VRbrain is the equivalent?

      • The USA has been in self destruction mode for a few years now. They really need to wake up and stop this imaginary enemy syndrome that they are suffering from.

  • 3D Robotics

    Hi everyone, please let me introduce myself.  My name is Vu Tran, I am the Director of Support here at 3DR.  We appreciate your patience while we work through some complex export control issues that affect the US flight controller industry.  We have reduced our international shipping in an abundance of caution while we work with the relevant authorities and hope to fully resume international shipping soon.  We will let you know as soon as we have more information that we can share on this.

    • Thank you.

      That is all I wanted to know.

      Government control. Fair enough. We are only as free as they let us be.

      In Aus we can do time for revealing we were held without charge for up to 14 days by ASIO. Try explaining that to your boss. 

      It sounds like it might be time to move your operations to the Seychelles.

      Seriously, I am sorry for the stress the team must be under right now, all the best with it.

      Oh, and the same sentence is also echoed to all those living under the threat of US military drones...

    • Can you at least share what the problem is ? - who or what law (if it's even such a law) is stopping you ?

  • so, a bunch of guys in suits and dark glasses show up and say "Mr. Anderson" 

    which pill will you take Chris? 

    the red and keep silent

    or blue and clue us in?

    where is Morphius when you need him

  • Hello Chris

    why we get no response from a responsible of 3DR?
    I hope that soon the thing is settled.
    The clone manufacturer will be happy

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