Hi,

I have received the following email from 3DRobotics last night, my Iris quadocopter was already in France, at Fedex office for a delivery at home on monday. 3DRobotics say they cancel my order and will refund me, rhis mean they will ask Fedex to send back to product to the US, why such a decision for all customers ? Why cancelling a shipement when the parcel is nearly at your home ?

Here is the email I have received from 3DR

************************************************************************************************

Thanks for your order with 3DR. We're writing to let you know that, due to a temporary change in our shipping policies, we're unable to ship orders outside of the US and Canada. We'll be cancelling and refunding your order immediately. We're very sorry for the inconvenience, and we'll let you know when we can resume shipments to your country.

If you have any questions or would like to make modifications to your order, write to us at help@3drobotics.com or call our support line at +1 (858) 225-1414, Monday through Friday, 8 am to 5 pm PST.

Sincerely,

The 3DR Team
************************************************** *******************

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Replies

  • Paradoxical, but with many 3DR items (and technology) cloned by Chinese companies, it requires discipline for US and Canadian 3DR buyers not to ship internationally their 3DR items that are yet not vetted for export control, thus potentially circumventing export control laws. 

  • In light of the recent announcement from 3DR it seems this guy was right on the money http://elevation2.com/2014/05/3d-robotics-policy-export-restriction/

  • Glad to hear you are hoping for a resolution soon.

    Its a pretty big deal to stop shipping for 3 weeks now, combine that with how expensive lawyers are and this must be costing 3DR a small fortune.

    I have also been waiting to order a pixhawk, With the "clone" distributors not so pretty behaviour on these forums I have been waiting to order from more reputable companies like 3DR.

  • 3D Robotics
    Hi Georgie, I'm sorry but we're still working with the legal team. We've made great progress but the ban is still in effect.
    • 3D Robotics
      3DR has felt it necessary to stop shipping internationally as we iron out some regulatory issues. We have not violated any laws and we really do expect to resume shipping in the very near future.
      • Vu (or is it Tran?) -

        I know it doesn't seem like much, but that REALLY is good news; and actually, the first REAL news we've had in a while.

        This whole thing has been a Pandora's Box of worry and speculation; the demons swirl and dance in the absence of official word, but at least now there's Hope.

        Now as to whether Hope is the first good thing to arrive or the last of the demons out of the box... that will be a matter of some debate. ;)

        Paul

        I blame those useless, non-voting babies. If they carried their weight at election time, we could fix this. :p

        • Yes, we are all feeling the pain. It is frustrating that we have such incredible functionality in the Pixhawk, and we can do so much with it, and it is opening up so many opportunities, but it is temporarily out of reach. Very frustrating. However...we should all keep in mind the incredible amount of work that has gone into the development of this system, the investment in time that the contributors have made, the endless hours of testing conducted by the community and the feedback freely given by users, the obvious investment in manufacturing and development made by 3DR and the passion which drives this development. Yes, it is open source, but unless people invest in the technology and unless there is a return for the people that drive and manage the development, progress can not be made.

          There has been a fair bit of frustration thrown in this thread, but we should all spare a thought for those people who have spent so much time making this technology available to us and the obvious frustration that they must be feeling. 

          Good luck all. I just hope you are manufacturing heaps of stock so that when the gates open again you can meet the demand.

        • Paul, don't blame the babies. Blame the parents.

    • Hi Vu, can you provide us some information what ban exactly you have to deal with? Was there a legislative action we missed? Do you have links to news reports or government acts referring to this ban? I really am wondering what has happenend here. Normally (at least in Europe) such bans are a long legislative process, not such strange ad hoc thing, especially when company's business is affected that hard.
      Markus
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