Hi All,

Based on the very negative reviews on Amazon.com it sounds like the GoPro Hero3 Black Edition is a piece of crap that GoPro should have never released in its present form. Have any members experienced problems with their GoPro Hero3 Black Edition?

Regards,

TCIII ArduRover2 Developer

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Which GoPro Black problems in particular seem disqualifying? I read some of the reviews and they seemed mixed, with some complaints about the firmware. Was that what you were referring to?

There were firmware problems and maybe some hardware problems early on that were handled very, very poorly in terms of customer service, which pissed some people off beyond redemption (rightfully enough, I suppose). I think the backwash from that is still sucking on their reputation. My black works perfectly and I'm happy with it.

@Chris/Oliver,

On Amazon.com GoPro's Hero3 Black Edition problems seemed to have started in January 2013 and buyers were still complaining in August of this year.

I have a GoPro Hero2 that works just fine and was contemplating buying a Hero3 White Edition until I read some of the reviews on Amazon.com. Its sounds like their customer service was just about non existent and they kept repeating lame excuses about software issues as being the reason for the lockups and short battery life.

I think that I will wait until Amazon.com or Costco puts them on sale as a Christmas special at about half the price and then they will be worth buying.

Regards,

TCIII ArdurRover2 Developer

This review does a good job of talking about issues with the GoPro 3.

http://www.amazon.com/gp/aw/review/B009TCD8V8/R1H2QAHEZ055YN/ref=mw...

The overall rating is quite good at 4 out of 5 stars.

I own a black edition and I've not had any issues, other then battery life. My neighbor gave me an extra battery. I really like the new case with the new lock clip and the replaceable lens cover. Wifi is neat, but the delay is a disappointment.

The camera shoots great pictures, is very light and compact. Another issue is the cost, the camera is not cheap.

just returned mine for second time,  crashes on shutdown,  drains battery instead of switching completely off.

2s delay on wifi preview.

useless wifi playback quality.

unreliable firmware, they often forget to update the displayed firmware version,.

so much for QC.

corrupts 64GB sdcards, so only Android devices can read them. This happens after about 32GB or much use.

Hi All,

GoPro's QC track record seems to be very spotty. Chris, Oliver, and Richard give GoPro attaboys, but Andke has logged in an aws**t that is quite substantial. Inconsistent product quality/reliability is what eventually kills a company and their product's reputations. Presently it looks like a new GoPro Hero3 user has around a 25% - 30% chance of having a defective product either out of the box or in short order.

Regards,

TCIII ArduRover2 Developer

Well, I didn't exactly intend an "attaboy" from me, I definitely had a lot of hassles getting the mandatory firmware update uploaded but once that was done the camera has been great. This is my 4th GoPro, I still have an H2 and the model before that. I like them all. Since shipping is free and there's a 30 day day no-question return policy (aside from the 1 yr warranty) my recommendation is to buy the H3 directly from GoPro and wring it out. Not much to lose except return postage if one doesn't allow frustration to become a factor just in case it's a dud. I see the price has come down too since I bought mine.

BTW the card-corruption issue mentioned by someone (I've not had that) is I think addressed by a newer firmware update.

@Oliver,

Thanks for the update, much appreciated.

Regards,

TCIII ArduRover2 Developer

I am currently dealing with warranty returns on mine... my battery life slowly dropped from 1.5hr to 12 minutes!!!!! 

(not the battery or memory fault, the camera now gets very hot during operation and quickly discharges the battery)

Hero 2 is much more reliable...

Hero 3 has AMAZING picture/video quality, but as a CAMERA... it stinks....

I typically use my SWANN or 808#16 with D lens because they are far more reliable, but the  image quality is below the Hero3 Black...

@Taylor,

Thanks for your input. I suspect that there are more members out there with symptoms and issues similar to yours and Andke's.

From what I am seeing, this has convinced me to pass on the GoPro Hero3 until they REALLY get the camera's issues sorted out and resolved.

Regards,

TCIII ArduRover2 Developer

 

Hi Tom,

I was an early adopter of the Gopro Hero 3 Black and my experience was dismal.

The worst thing was frequently under various situations, some repeatable and some not, the camera would "crash" and immediately go into a state where it paid no attention to any controls (including the off button) and it would immediately start rapidly heating up.

The only solution was to rapidly remove the battery.

Contacting customer support numerous times resulted in them telling me it was a firmware problem (every time) and to simply reload the same firmware I had reloaded 5 times by the time I got fed up with this charade and sent it back within the return period for the camera.

Tech support had no idea what it was doing and no real interest in fixing what was a widely reported actual hardware problem that had nothing at all to do with the firmware.

The other major issue as far as I was concerned was that the video "live preview" was delayed by several seconds making it less than useful for setting up live shooting. I was told this was normal for all wifi connected cameras, but that is nonesense and my little JVC Adixxion has less than 1 second of delay in its wifi preview.

This is the Blog I wrote about my brief ownership of this camera.

http://diydrones.com/profiles/blogs/gopro-hero-3-cameras-for-planes...

Sadly the GoPro has become the benchmark for this type of camera and is the one supported by so many commercial gimbal mounts that the others hardly even count.

Also the black at least has some truly great features that are unmatched at anything remotely like the price, the up to 4K video is nice, but the real benefit is 3 levels of 1080P zoom with no loss simply by changing the aspect of the recording on the hi res chip they use.

In many ways for our kind of use, this stepped lossless zoom is more useful than a conventional optical progressive zoom and a lot less prone to malfunction.

Oliver got his after waiting a suitable period and did not have the initial batch "crash" problem I had and he does not use the live preview WiFi feature because of it's tendency to interfere with or 2.4ghz RC.

Given those conditions it has performed very well for him.

I will probably get one again myself, but when they come out with the GoPro 4 I would definitely recommend waiting at least 6 months before jumping into that pot.

And GoPros customer service and tech support was and is awful. 3DRs is way better in spite of periodic comments to the contrary.

I should also say in my opinion the only one worth getting is the Black, there are too many other cameras with the features of the lesser GoPros and they have the advantage that you don't have to deal with GoPro.

@Gary,

Thanks for the in-depth look at your experience with the Hero3, much appreciated.

Sometimes early adopters are rewarded and are ahead of the pack other times they become the learning curve for the manufacturer of a product introduced before all the bugs were reasonably eliminated. How many times have we had a manufacturer use the 'blame it on the software" to cover-up a marginal initial design?:-)

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