I purchased a Hexacopter from UDrones with all the bells and whistles (over $2000).
As I began to assemble the landing gear, I noticed that one set of "feet" were missing as well as miscellaneous nuts/screws.
I emailed UDrones without receiving a reply. When I called customer service, I was told that they would look into it an email me back.....still no reply.
I am prepared to return a $2k order over the poor customer service and about $5 worth of parts.
Is anyone else fed up w/ this company or am I over-reacting?
****************UPDATE********************
Thanks to all that have responded to my rant. The problem regarding the "missing" parts has been solved and therefore I no longer am interested in sending back the product. However, in regards to the customer service I am pleased with the response that I received via this forum post, but still have reservations about the guys answering the phones.
UDrones - when I crash this thing, you still have my business.....for now....
Replies
J,
I was just looking at the UDrones web site, and found this reference to the video setup:
If you ordered the FPV/OSD option, you will need an independent 12V power supply. It comes already with the connector plug XT60 to connect any 3s (11.1V) Lipo battery, any capacity from 1000 [mAh] to 1300 [mAh] will give you around 30-40 mins of power.
I think it safe to assume the connector in question is for your video system :-)
Good luck with your finals.
BTW, what are you studying?
Did you see the link to this assembly PDF?
http://stuff.storediydrones.com/HexaAssemblyInstructions.pdf
It should help you out. Please don't hesitate to bring up any other questions you may have.
J,
Can you share a photo of your hexa? I believe they only use three legs. Is that what you are running into?
Hello J, we are here, and we are listening.
We will certainly get you taken care of. Could you please just send me a specific list of what you're missing, and we'll get it out the door ASAP.
feedback[at]3drobotics.com
We appreciate your business, and apologize for the inconvenience.
JC