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Poor UDrones Customer Service ****UPDATE**** Problem Solved!!!!

Posted by J on March 13, 2013 at 10:13am

I purchased a Hexacopter from UDrones with all the bells and whistles (over $2000).

As I began to assemble the landing gear, I noticed that one set of "feet" were missing as well as miscellaneous nuts/screws.

I emailed UDrones without receiving a reply.  When I called customer service, I was told that they would look into it an email me back.....still no reply.

I am prepared to return a $2k order over the poor customer service and about $5 worth of parts.

Is anyone else fed up w/ this company or am I over-reacting?

****************UPDATE********************

Thanks to all that have responded to my rant.  The problem regarding the "missing" parts has been solved and therefore I no longer am interested in sending back the product.  However, in regards to the customer service I am pleased with the response that I received via this forum post, but still have reservations about the guys answering the phones.

UDrones - when I crash this thing, you still have my business.....for now....

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Replies

  • Joshua Ott March 14, 2013 at 10:40pm

    J,

    I was just looking at the UDrones web site, and found this reference to the video setup:

    If you ordered the FPV/OSD option, you will need an independent 12V power supply. It comes already with the connector plug XT60 to connect any 3s (11.1V) Lipo battery, any capacity from 1000 [mAh] to 1300 [mAh] will give you around 30-40 mins of power.

     

    I think it safe to assume the connector in question is for your video system :-)

    Good luck with your finals.

    BTW, what are you studying?

  • Joshua Ott March 13, 2013 at 3:20pm
    J,
    Did you see the link to this assembly PDF?
    http://stuff.storediydrones.com/HexaAssemblyInstructions.pdf

    It should help you out. Please don't hesitate to bring up any other questions you may have.
    http://stuff.storediydrones.com/HexaAssemblyInstructions.pdf
  • T3
    Richard Boyhan March 13, 2013 at 1:09pm
    A hex only uses 3 legs like a tripod. I also thought they had shorted me on my hex legs. Also don't forget they are working out of Mexico and things happen slower down south. LOL.
  • Joshua Ott March 13, 2013 at 12:30pm

    J,

    Can you share a photo of your hexa? I believe they only use three legs. Is that what you are running into?

  • John C. March 13, 2013 at 12:00pm

    Hello J, we are here, and we are listening.

    We will certainly get you taken care of.  Could you please just send me a specific list of what you're missing, and we'll get it out the door ASAP.

    feedback[at]3drobotics.com

    We appreciate your business, and apologize for the inconvenience. 

    JC

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