Anyone had problem ordering from 3DR store?

Posted by Eric Lee on June 16, 2015 at 11:25pm

Hi everyone,

I need your help for my order from 3DR store.

I have ordered IRIS+ back in 19 May 2015.
It has passed for about a month now but it didn't even start to ship.

If I see the tracking information that they have given me, it just says "Label created".
When I called FedEx they said that they haven't received the package.
So I have created couple of tickets in 3DR site, and sent several emails complaining
about the delayed shipment, but they are not answering.


Anyone had similar experience?

If you did, how or to whom did you contact to solve the issue?

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Replies

    • 3D Robotics
      Vu Tran > Frank Mortensen June 17, 2015 at 4:57am

      Hi Frank,

      I'm sorry about that.  We'll reach out to you and see what's going on.

  • David Ringler June 17, 2015 at 4:29am

    I have I got an original iris tx died  immediately than I called 3dr was told it was not covered! so I purchased a taranis called 3dr for stup help  was asked about factory tx told them my story and was told it was covered got an order in for a new tx was told I would have it in 2 weeks now it has been months no reply from 3dr except that someone will get back to me in 1 to 3 days! I was told this 4 times now still  never got a reply back. I know that there busy with the solo release but what about us? there  first loyal customers?

    • 3D Robotics
      Vu Tran > David Ringler June 17, 2015 at 4:50am

      Hi David,

      I'm sorry about all the confusion.  We changed controllers in the middle of your ticket (we had a bad batch and had to do some housekeeping to clear them)  Please check your email, I'll get this resolved for you today.

    • David Ringler > Vu Tran June 17, 2015 at 5:24am

      Vu Tran, Thank you very,very much!

  • 3D Robotics
    Vu Tran June 17, 2015 at 4:09am

    Hi Eric,

    I'm sorry for the delay.  I'm not sure what happened with your order, everything looks like it should have shipped.  We will ship your order today.

  • 3D Robotics
    Chris Anderson June 16, 2015 at 11:34pm

    Sorry to hear that. I've escalated to the head of customer service to resolve these ASAP. Please PM me with order numbers so I can make sure these get processed immediately.

    • Eric Lee > Chris Anderson June 18, 2015 at 10:24pm

      Thank you. My first drone is finally on it's way now!

  • Josh June 16, 2015 at 11:28pm
    Yup, they stole my $120 also. Bought video wires for gopro, batteries, arms for my iris...took my money and nothing, 45 says and counting. Wtf
    • 3D Robotics
      Vu Tran > Josh June 17, 2015 at 4:14am

      Hi Josh,

      Can you send me an email at vu@3dr.com?  I'd like to investigate further about your situation.

This reply was deleted.