"Sorry to hear about that Luke :(
CS seems to be really hit and miss from my experience. I have managed to get one of my orders refunded and am trying to get an update on my second order cancellation and refund.
11 weeks is a hell of a long time to…"
Haven't heard back from you since our last correspondence on Monday so just want to see if you got my emails and check on the status of my GPS refund.
Thanks and hope to hear from you soon.
"That sucks Andre :( Worst thing is a DOA product and no help at all. Sorry to hear mate and hope you get it sorted asap.
Haven't had any replies or refunds after checking today and will give it until next Monday before I try and contact Vu or the…"
Thanks for the update, for your info I too am waiting for my order to be cancelled and refunded but it seems to still be stuck at Backorder and Balance Due although my credit card has been charged.I haven't seen any refund's on my credit…"
Sorry it's taken me a while to reply. For those of you that still haven't heard back from customer support, I suggest you contact Mr Vu Tran at email@example.com so he can chase up your orders for you as firstname.lastname@example.org seems to be useless at the…"
Hi guys,I'm usually pretty patient but this is going on ridiculous. How on earth does anyone get hold of 3DR customer support besides trying to contact someone in upper management like Mr Tran or the CEO himself?I don't live in the USA and I've been…
After reading your post, I partly blame myself for not googling around before making my Pixhawk order with 3DR and am dreading that now after reading your post. I only placed my order a few days ago and am already having negative thoughts…"