Hello everyone,
As most of you are aware, 3D Robotics recently paused shipments to locations outside the US and Canada. I know that there has been plenty of speculation about why this is and when shipments will resume. I also know that there has been some unhappiness about the level of transparency that 3DR has provided in this process. I'd like to give you some information that I hope you will find useful.
As we all know, this is a nascent industry and it can sometimes be a challenge to fit the things happening here into categories and regulations that were developed long ago. As such, regulatory reviews of these items are logically necessary and appropriate for 3DR and other companies in this space.
We're working with the Department of Commerce on the export classification of our flight controllers. We certainly wish that we could do so without pausing our international shipments, but as the saying goes, an ounce of prevention is worth a pound of cure--we'd rather be a little extra conservative and work well with the authorities. We expect that many of the safeguards we've already put in place will help speed the process, but we need to go through a full review to ensure that once we resume exports there will be no further disruptions.
Starting tomorrow, we will make available for international shipment many items that you will find useful: cables, hardware, batteries, fiber plates, motors, and more. We'll continue to make more items available as quickly as we can.
As this moves along, we'll provide updates when there is relevant information that is helpful to share with the community. I know that you all spend some of your valuable free time on DIY Drones because you are passionate about what this technology and this community can do. Those are the same reasons that we exist as a company. We are in this for the long term, and the process we're going through now will help to put us on even more solid footing to support the increasingly international future of these products. We sincerely appreciate your constant support.
Andy Jensen, 3DR
Comments
Just checked in other discussion, Chris mention that "we did announce at DroneCon that exports to 44 countries (including Europe, Australia and most others we usually serve) will resume this week. That's great news and having now gone through this regulatory process, we have ensured that future exports will continue without disruption."
http://diydrones.com/forum/topics/3drobotics-stops-its-shipements-t...
This makes very little sense. Much of the flight controller hardware and software in the hobby space is open source. The genie is already out of the bottle. The feds are way behind the technology curve.
Thanks to Vu & Lexie @ 3DR for assisting.
Thank you Vu!
@Al,
Please PM me your order number and I'll see what I can do to alleviate the situation.
@Hein,
I apologize about the oversight on our end. I'll have a representative contact you and we can resolve your order issue right away. Please let me know if there's anything else that I can do.
In no specific order
Goodluckbuy, Banggood, rctimer, fpvmodel, foxtechfpv, surveilzone, securitycamera2000, there are a few more, plus ebay has some excellent sellers.
They replace stuff without waiting for my return, some are happy to negotiate price, they're all responsive and helpful, shipping is glitch free.
Notice HK is not on the list.. but maybe someday.
Hein,
What companies are you using? i do buy most of my stuff from china and have a few good suppliers already but its good to know ones that offer such a good service.
Thanks
Al
I've noticed a shift in the market. I'm getting awesome service from Chinese companies these days. Real time chat, quick email support, some have even contacted me to help prevent me ordering the wrong stuff, based on my order history... Quality has been surprisingly good, always in stock, of course prices are attractive, not to mention free shipping and none of the red tape of US goods.
I placed my order over a week ago but it still hasn't shipped. Many item out of stock u would think after shutting of the whole of the EU for 1 month they would have build up some inventory in anticipation of a mad order rush...obviously not. Yet again left hanging, disappointed, uninformed and frustrated by 3DR :(
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