Chris, One of the systems I received has a bad GPS so I had to wait three days plus a weekend, before a support person talk to me on the phone to approve the return . The next day I got an email with the RA #. Now I have to wait until next week before I get a call tag. Once I get the call tag I will send the GPS and wait another week to get the replacement GPS only after I make 3 calls to customer service. Something is wrong with this picture.
Chris, I seem to have problems to get support do anything. There is a lot of red tape to get an exchange. First it has to get approved by someone. Then I have to wait for a RA #. Then I have to wait for a call tag. Then I have to wait for the items to be received and check out. Then I have to wait for the items to be ship. Then I have to wait for the items that were left out from the shipment. ( Like a GPS or a power cable). I have had many problems trying to get a system to work. So at this point I should wait until you officially release the new APM and I can wait to get a new system that work. I can assure you your people will take TWO week to get me a new systems unless you tell them!!!!
Tony, those must have been shipped by mistake -- I don't think anyone else has one (even I don't!). Please ask tech support to exchange them for a 2.5 (tell them I sent you).
Chris thank you for responding. I have received the first one about 2 weeks a ago, as a new order. Than the second one was sent as a replacement for a defective 2.5. The units have the new GPS with two cables. Bill and Antonio have sent a few emails to try and help but to no avail. At this point I don't know where to turn to get the system working.
I'm afraid I haven't been following this thread, but I'm confused. As far as I know we have not released an APM 2.6. The screenshot above was temporary placeholder (it was only up for a few minutes) for a future version of APM with an external mag, which will be out in a week or so. But as far as I know nobody has received one (I don't have one myself)
Don't get too excited!! The system does not work. I have been shipped two units and they will not connect to mission planner. Support has done very little to resolve the problems. I don't understand this attitude of releasing a new product that does not work and then not wanting to make it right.
DO NOT GIVE UP YOUR 2.5 SYSTEM.
I have even set emails to Randy and gotten no response. It's time to get a refund and move on to something that will work. With a company that will support there products.
I am very sorry that Chris Anderson has not taken any interest into the problems with 2.6. There is so much potential but without support there is not much hope. ... Tony Anthony, Houston Texas.
Crashpilot, Yes that technical bulletin is the beginning of the effort. Your point is a good one :-)
Gustav, Let me know if I can help.
Bjorn, The 2.6 and the GPS+compass are in stock, just waiting on the protective case for the GPS.
Soviet87, If you decide to modify your 2.5 to work with an external compass in the future, it is a reasonably simple process. In an airplane, the external compass is less important, as it's easier to achieve separation between the APM and the sources of EM.
Christoi, 2.5 cases will be in stock in the next day or two.
Eh... I am still waiting. I was about to order a couple of APM's for our SAR testplanes when I saw this thread starting up. I decided to hold off until the new version came out. Chris said end of the week so I have been checking daily but still no sign of it on the 3DR store. Then a perplexing post above, about the 2.6 already being available for Canadian orders!?
What's up?. Summer is here at last and I need the APM's now. Should I just order 2.5's or should we maybe take a leap and start learning to use the PX4 ?
Is there a complete warning list of possible problems/caveats for each of the last 3 official hard & software revisions? I think a project of that size and versatility needs that. I really don't mean that offensive or in a bad way. A good error culture improves the trust of the user and saves him hours of work and unpleasant experiences.
Comments
Chris, One of the systems I received has a bad GPS so I had to wait three days plus a weekend, before a support person talk to me on the phone to approve the return . The next day I got an email with the RA #. Now I have to wait until next week before I get a call tag. Once I get the call tag I will send the GPS and wait another week to get the replacement GPS only after I make 3 calls to customer service. Something is wrong with this picture.
Chris, I seem to have problems to get support do anything. There is a lot of red tape to get an exchange. First it has to get approved by someone. Then I have to wait for a RA #. Then I have to wait for a call tag. Then I have to wait for the items to be received and check out. Then I have to wait for the items to be ship. Then I have to wait for the items that were left out from the shipment. ( Like a GPS or a power cable). I have had many problems trying to get a system to work. So at this point I should wait until you officially release the new APM and I can wait to get a new system that work. I can assure you your people will take TWO week to get me a new systems unless you tell them!!!!
Tony, those must have been shipped by mistake -- I don't think anyone else has one (even I don't!). Please ask tech support to exchange them for a 2.5 (tell them I sent you).
Chris thank you for responding. I have received the first one about 2 weeks a ago, as a new order. Than the second one was sent as a replacement for a defective 2.5. The units have the new GPS with two cables. Bill and Antonio have sent a few emails to try and help but to no avail. At this point I don't know where to turn to get the system working.
Tony,
I'm afraid I haven't been following this thread, but I'm confused. As far as I know we have not released an APM 2.6. The screenshot above was temporary placeholder (it was only up for a few minutes) for a future version of APM with an external mag, which will be out in a week or so. But as far as I know nobody has received one (I don't have one myself)
Chris
Don't get too excited!! The system does not work. I have been shipped two units and they will not connect to mission planner. Support has done very little to resolve the problems. I don't understand this attitude of releasing a new product that does not work and then not wanting to make it right.
DO NOT GIVE UP YOUR 2.5 SYSTEM.
I have even set emails to Randy and gotten no response. It's time to get a refund and move on to something that will work. With a company that will support there products.
I am very sorry that Chris Anderson has not taken any interest into the problems with 2.6. There is so much potential but without support there is not much hope. ... Tony Anthony, Houston Texas.
Crashpilot, Yes that technical bulletin is the beginning of the effort. Your point is a good one :-)
Gustav, Let me know if I can help.
Bjorn, The 2.6 and the GPS+compass are in stock, just waiting on the protective case for the GPS.
Soviet87, If you decide to modify your 2.5 to work with an external compass in the future, it is a reasonably simple process. In an airplane, the external compass is less important, as it's easier to achieve separation between the APM and the sources of EM.
Christoi, 2.5 cases will be in stock in the next day or two.
Eh... I am still waiting. I was about to order a couple of APM's for our SAR testplanes when I saw this thread starting up. I decided to hold off until the new version came out. Chris said end of the week so I have been checking daily but still no sign of it on the 3DR store. Then a perplexing post above, about the 2.6 already being available for Canadian orders!?
What's up?. Summer is here at last and I need the APM's now. Should I just order 2.5's or should we maybe take a leap and start learning to use the PX4 ?
Thanks Joshua,
I might have located a replacement part locally.
Is there a complete warning list of possible problems/caveats for each of the last 3 official hard & software revisions? I think a project of that size and versatility needs that. I really don't mean that offensive or in a bad way. A good error culture improves the trust of the user and saves him hours of work and unpleasant experiences.
-
7
-
8
-
9
-
10
-
11
of 14 Next