Speak to Chris above Mathieu. He is CEO, and these things are happening under his watch. He has escallated my particular issue, he might do the same for yours. Hopefully a long term strategy is in the works too.
I am still without my order or any detail on when or how it will be shipped, but at least 3DR has a CEO who appreciates how bloody annoying and how damaging to reputation this sort of thing is.
Euan, I just checked the customer support thread and it looks like they've been waiting for you to make an adjustment in the order. Perhaps there was some confusing in the correspondence? At any rate, feel free to PM me on this and I can do what I can personally to clear this up.
Ok, just found out about my order.Got 'shipping confirmed' message from 3DR on 12th...just found out it's still in 3DR....paid $38 priority shipping....Excuse me. I just need to go shout at something.
It least you've got yours...mine has been sitting at "electronic shipment details received" for almost 2 week...and I paid $38 for shipping too. One is not amused.
Chris, thank you for your help. I will be need two cables for my two kits. I hope they can expite the cables I would liek to get theis coptor flying this weekend.
Comments
Speak to Chris above Mathieu. He is CEO, and these things are happening under his watch. He has escallated my particular issue, he might do the same for yours. Hopefully a long term strategy is in the works too.
I am still without my order or any detail on when or how it will be shipped, but at least 3DR has a CEO who appreciates how bloody annoying and how damaging to reputation this sort of thing is.
The APM 2.6 is exactly the same, except the mag is not populated.
The EAGLE file is in the Documentation section here: http://store.3drobotics.com/products/apm-2-6-kit-1
The GPS EAGLE is here: http://store.3drobotics.com/products/3dr-gps-ublox-with-compass
Euan, I just checked the customer support thread and it looks like they've been waiting for you to make an adjustment in the order. Perhaps there was some confusing in the correspondence? At any rate, feel free to PM me on this and I can do what I can personally to clear this up.
Ok, just found out about my order.Got 'shipping confirmed' message from 3DR on 12th...just found out it's still in 3DR....paid $38 priority shipping....Excuse me. I just need to go shout at something.
I did.Just waiting for the 3 business days rule before kicking off.
Lets hope a fix includes a full refund on my shipping.
@Euan: email help@3drobotics.com and they will fix the shipping problem for you.
http://3drobotics.com/wp-content/uploads/2013/07/3DR-uBlox-GPS-web-...
Chris, thank you for your help. I will be need two cables for my two kits. I hope they can expite the cables I would liek to get theis coptor flying this weekend.
Tony: I checked with the shipping dept, and they're going to send you an additional cable.
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